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IT Systems Specialist

Lewiston, Maine/Hybrid

Contact Details


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Employer's Job Description

IT Systems Specialist will provide quality and professional laptop, mobile device, network and applications support to the company's end users with the primary goal of each end user achieving maximum efficiency and productivity.

RESPONSIBILITIES:

  • Perform installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
  • Provide end users with technical support.
  • Provide training to new users as well as updates and refresher training to existing users.
  • Maintain an organized and updated inventory of the Co's IT equipment.
  • Communicate directly with industry specific software vendors to ensure technical specifications are met and updates are completed within the established timeline.
  • Identify, learn and develop expertise in all software applications and hardware utilized by the firm.
  • Coordinate efforts and communicate with the firm’s offsite technology vendors to include IT MSP, ISP, VoIP/mobile phones, video/teleconference, printers, and other related providers to understand service offerings and make recommendations.
  • Partner with vendors to educate and roll out new products and services to end users.
  • Conduct initial employee cyber security training, ensure compliance with best practices and facilitate ongoing training through the firm’s MSP.
  • Look for and implement efficiency and process improvement in IT services and functionality.
  • Schedule, communicate and coordinate any work that will cause downtime to users.
  • Assist MSP with disaster recovery and business continuity plans and tests.

 EDUCATION AND EXPERIENCE:

  • College Degree in Information Technology, Computer Science or equivalent work experience.
  • Proven ability to troubleshoot problems and provide solutions.
  • Proven track record of supporting/maintaining integrity of IT infrastructure.

 KNOWLEDGE SKILLS AND ABILITIES:

  • Self-starter and able to effectively triage issues to determine if escalation is required.
  • High degree of technical aptitude and troubleshooting skills.
  • Ability to effectively manage time, establish priorities, meet deadlines and juggle multiple tasks in a fast–paced environment.
  • Proficient in the Microsoft Office suite