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Information Systems Specialist II

Fairfield, ME

Contact Details

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Employer's Job Description

The Maine Community College System (MCCS) is looking for a full-time Information Systems Specialist II (ISS II) position located at Kennebec Valley Community College (KVCC).  Under limited supervision and a high level of judgment required, this technical services position provides management and troubleshooting of all classroom audio visual and computing equipment.  They provide tier 1 support for enterprise applications, and the infrastructure divisions, including, where appropriate, research and proactive maintenance at the assigned colleges. The position will perform tier 1 technical support and administrative functions across the complete range of technologies supported by MCCS Information Technology Shared Services, requiring a vast knowledge of multiple user and server hardware, software, and Software as a Service environments. This position is also responsible for installing, configuring, and maintaining campus specific software and services based on their college assignment. The position is required to keep up to date on current computer technology in order to perform their duties and contribute to recommendations regarding policy development and improvements.  They may also provide input for the development of information technology plans for the college, working collaboratively with college employees, the Helpdesk Manager and MCCS Chief Information Officer. This position is eligible for overtime and may on occasion be asked to work nights and/or weekends. 

The Information Systems Specialist II position is classified within the MSEA Support Services Unit range 19.  MCCS offers a full suite of employee benefits including health, dental, vision and life insurance, retirement savings, flexible savings accounts, employee assistance program, tuition waivers, 529 education plan MCCS matching grant and paid holidays, vacation, and sick time.

The required minimum qualifications include an Associate’s degree in information technology or similar field and four years of relevant work experience. 

The required knowledge, skills, and abilities include, but not limited to, the following:

  • Knowledge of complex design, image creation, implementation, upgrades, management, and troubleshooting of computers and labs on all KVCC campuses, as well as project management concerning computer/lab replacement cycles.
  • Ability to coordinate and or perform installations, maintenance, troubleshooting, and repair of desktop and laptop computers at KVCC, requiring analysis and resolution.
  • Ability to keep up to date on current computer technology in order to make informed recommendations regarding policy improvements and future needs in the computer labs, in working with faculty, and shared services staff.
  • Ability to plan and assist students and faculty in the labs by demonstrating proper use of the equipment and use of hardware and software.
  • Skilled in providing support in the research, development, and maintenance of desktop documentation (how labs are configured).
  • Ability to communicate effectively orally and in writing.

Please upload your cover letter, current resume/CV, including names and contact information for three professional references, and official transcripts when you complete the online application. Search will remain open until the position is filled.

MCCS is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive and non-discriminatory environment for all employees. We provide reasonable accommodation to qualified individuals with disabilities upon request. For more information, please contact the MCCS Affirmative Action Office (207 629-4000.  TTY Dial Maine Relay 711.