Information Services Manager


Contact Details

  • Company: Care & Comfort
  • Contact Name: Joe Tinkham
  • Contact Email:
  • Career Website:
  • Contact Phone: 207-872-5300

Job Description

Information Services Manager – Waterville

We’re looking for a hands-on individual to manage our IS needs.

Are you ready for the challenge?

This full-time position will provide hands-on computer related technical services and support to the organization including network services (LAN/WAN, phones, user add/change/drop), user support, and back end system support (backups, anti-malware, anti-virus, security, updates, etc.).  

Other duties include, but are not limited to:

  • Oversee, maintain and troubleshoot computers and related peripheral equipment
  • Provide helpdesk support, by phone and in person, related to computer systems, hardware, or software set-ups/issues/inquiries.
  • Troubleshoot hardware problems with desktop PC’s, servers, switches, routers, and miscellaneous electronic equipment
  • Maintain phone system including IP phone user and device management, call routing, etc.
  • Train users on IS related systems, equipment and software.
  • Research and evaluate new technologies and attend training sessions and seminars to further knowledge.
  • Manage and coordinate outside vendors and/or contractors.
  • Available for limited after hours support.

 We offer a competitive compensation and benefits package including: health insurance with HRA, dependent care account, voluntary dental, short-term disability, life insurance, employer-matched 401(k) retirement plan, and paid time-off.


Bachelor's degree in computer science or related field and/or equivalent experience.  Minimum 3 years of computer specialist/networking/helpdesk experience.  Working knowledge of computer maintenance, software support, software and hardware installation, LAN/WAN network services and back end maintenance.  Working knowledge of Microsoft Windows operating systems and Microsoft Office products.  Experience with SQL Server reporting tools a benefit.  Prior experience in a decentralized environment strongly desired.


The successful candidate will possess:

  • Proficiency in basic troubleshooting of hardware, software and phone systems.
  • Demonstrated ability to adjust priorities based on changing situations
  • Ability to recognize and analyze problems and develop timely solutions with minimal supervision.
  • Ability to understand Client/Server applications, desktop maintenance.
  • Excellent communication skills, problem-solving skills and be customer focused.
  • Ability to plan, prioritize and implement projects and tasks.

To Apply:

If interested in applying for this position, please go to You will be invited to create an account with Care & Comfort and fill out an Employment Application.

Please attach a letter of interest/cover letter and an updated resume to your online employment application.

Care & Comfort is a leading provider of home health and behavioral health services with 400+ employees working out of 5 branch offices state-wide. We are an equal opportunity employer.