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  • Senior Programmer Analyst

    Kennebec Valley Community College is seeking applicants for a Senior Programmer Analyst. This position will work with limited supervision and requires a high level of technical expertise and broad knowledge of programming methodologies, standards and languages.  The position performs both system analysis, development, and maintenance of computer application systems in a complex data, server and network environment utilizing languages such as Visual Basic, PHP, Java, C++.

    Working with the College's Information Technology staff and database user community, this position is responsible for developing written application specifications & scope, designing these applications using industry standards and best practices, and also backing up, performing regular maintenance on, and troubleshooting College database systems.

    The position requires critical thinking skills to interpret federal, state and institutional policies, rules and laws, and is expected to analyze and recommend changes to business processes and practices as appropriate.

    Broad requirements or requested functions are often provided to the individual holding this position, and he or she is responsible for translating these into a detailed, written system designs for review and eventual testing, implementation and training.

    This position is responsible for maintaining the security and integrity of the information stored in the College's Student Information System and all other databases used by the College.

    A Bachelor’s degree in Computer Science or related field and up to four years of experience working with application and database development and systems design.

    Salary and benefits commensurate with the Agreement between the Maine Community College System and the MSEA Support Services Bargaining Unit. Range 25, Hourly Rate ($23.62 - $27.07). Benefits include: Retirement in the Maine Public Employees Retirement System (MainePERS) - in lieu of Social Security; full employee health/dental insurance and approximately 60% of cost for dependent coverage; life insurance paid by the MCCS; Vacation 12 days/year;
    Sick 12 days/year; and 12 paid holidays.

    Initial review of applications will begin immediately and will continue until the position is filled.  Submit the following: cover letter, resume, official transcript of highest degree earned, and the KVCC Application for Employment (visit: http://www.kvcc.me.edu/employment and download form) to Monica Brennan at mbrennan@kvcc.me.edu.

    Kennebec Valley Community College is an equal opportunity affirmative action institution and employer.

    For more information, please contact the Affirmative Action Officer at 453-5000.

    Posted on Sep 8, 2017
  • Information Systems Support Specialist II - Full Time
    MINIMUM QUALIFICATIONS: Associates Degree in Information Technology and up to, and including, four years’ experience in an Information Technology or related discipline.  Equivalent experience may be substituted for education on a year for year basis.

    RESPONSIBILITIES: Under limited supervision, performs technical support and administrative functions across the complete range of technologies supported by the Information Technology  department requiring a vast knowledge of multiple user and server hardware and software environments. An employee in this classification performs day-to-day trouble shooting, research and proactive maintenance tasks on classroom audiovisual and computing equipment, staff and faculty enterprise applications, requiring a broad technical background.  The individual has responsibility for, but not limited to: discreet areas of operation, user account support, and timely resolution of computer equipment issues.  

    This position will also be responsible for installing and configuring wired and wireless network and support infrastructures, be capable of diagnosing and resolving communications, security, hardware and operating systems problems, and will research and test new systems to support academic and administrative needs. 

    KNOWLEDGE, SKILLS AND ABILITIES:
    •    Duties require knowledge of local area networks
    •    Knowledge of research techniques, proper micro/minicomputer system data security and backup procedures
    •    Knowledge of Institution procedures and standards
    •    Ability to install micro and minicomputer hardware and software
    •    Load and optimize utilization of advanced micro/minicomputer software and operation systems
    •    Troubleshoot computer system failures and diagnose computer system problems
    •    The ability to conduct training classes on system operations and software
    •    Ability to consult with agency staff and manager on best usage of micro/minicomputer system

    BENEFIT SUMMARY: 100% employer paid health, dental and life insurance for employees (spouse/domestic partner/dependent coverage also available), vision insurance, Maine Public Employees Retirement, in lieu of social security; generous vacation/sick time allowances, 12 paid holidays, professional development, and free tuition within the MCCS for employee, spouse, and/or dependents.

    APPLICATION PROCEDURES: Your application for employment with the Maine Community College System may be subject to public disclosure.  Interested individuals should submit a letter of interest, resume, YCCC Application, official transcripts and names of three (3) references by the close of business on August 30, 2017 to:

    Human Resources
    York County Community College
    112 College Drive
    Wells, ME 04090
    Or to: employment@yccc.edu

    York County Community College is an equal opportunity/affirmative action institution and employer.  For more information, please call 207/216-4435.
    Posted on Aug 10, 2017
  • Agent Channel Manager

    Company Description

    APX Net is a leading data communications service provider located in Southern Maine.  We offer the latest in fiber optic products to enterprise and wholesale customers nationwide. We are seeking an Agent Channel Manager to join our fast-paced environment and growing sales organization. We are looking for a highly motivated, creative, self-driven, candidate to join our team.

    Role Summary

    The Agent Channel Manager is responsible for generating new business opportunities through an existing Master Agent partnership and their external Sub Agents, becoming a consistent revenue producer for APX Net’s services.

    Responsibilities

    • Generate new revenue by growing existing Master Agent/Sub Agent partners.
    • Exceed sales quota through closing of sales with assigned Agent channels.
    • Proactively seek new revenue by proposing and presenting company's products and services with new and existing Agents.
    • Attend sales calls to present and assist in closing APX Net opportunities with end-users.
    • Ensure Agents are educated and fully knowledgeable of APX Net products, processes, and procedures.
    • Proactively design solutions by engaging with APX Net’s venders and suppliers.
    • Lead solution development efforts that best address Agent and customer needs while collaborating with APX Net internal team.
    • Provide daily tracking of quotes and prospects within the CRM system.
    • Review incoming orders for completeness and accuracy and follow up to ensure the proper setup of customers.
    • Attend events as needed to network and grow Agent channel.

    Qualifications

    • Ability to sell and knowledge of telecommunications data products.
    • High energy and strong level of desire for success.
    • Creative problem solver
    • Strong verbal and written communication skills
    • Effective presentation skills on the phone and face to face.
    • Ability to work independently with minimal supervision.
    • Proven track-record of success in high activity sales environment.
    • Experience cold calling and prospecting new Agent opportunities.

    BA/BS degree with 2+ years in prior telecom sales or equivalent work experience desired.

    Computer proficiency: Outlook, Word, Excel, PowerPoint, intermediate to advanced Excel skills a plus. Experience with CRM solutions a plus.

    Posted on Jul 26, 2017
  • IT Support Specialist

    This position provides information technology support work related to computer applications, technology equipment and network administration.

    This is complex IT support services requiring a solid knowledge of Windows OS (Windows 7,8,10) and related computer applications.  This position provides technical service work in an integrated computer network environment; performing basic system administration under the supervision of higher level technical personnel.  Responsibility include installing and configuring system hardware and software, and performing advanced troubleshooting.  Independent decision-making is required on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.

    REPRESENTATIVE TASKS:

    Perform basic system administration for a multi-regional computer environment to secure the network and maximize utilization.

    Install PCs and peripherals, attach devices to existing LANs, servers, and peripherals.

    Recieve, document, image and track new equipment and prepare used equipment for surplus disposition.

    Advise and train users in the general operation of computer systems including case-management software, utility sofware such as word processing, spreadsheets, and basic databases.

    Perform back-ups and file maintenance of data.

    Check and respond to nightly processes which may or may not have run successfully.

    Create spreadsheets and perform data management.

    Examine information, determine facts, detect errors and irregularities, and take action as authorized.

    Comply with the requirements of State policies, including those concerning human resource components of security protocols, of agency information security and confidentiality policies for State business purposes.

    KNOWLEDGE, SKILLS, & ABILITIES:

    Knowledge of personal computer operating system(s).

    Knowledge of modern computer application software.

    Knowledge of query and research techniques.

    Ability to comprehend and follow documented procedures.

    Ability to communicate to non-technical people using non-technical language.

    Ability to install personal computer hardware, software, and peripherals, and to guide others on how to do this over the phone.

    Ability to create spreadsheets and perform data management.

    Ability to ensure integrity and availability of data by performing data back-up and file maintenance.

    Ability to perform work requiring lifting and/or physical exertion may be required.

    Ability to exercise good judgment in appraising situations and making decisions/recommendations.

    Ability to document complex procedures.

    MINIMUM QUALIFICATIONS:

    Training, education or experience in administrative support work that demonstrates 1) competency in applying a solid knowledge of iT operating systems and computer applications necessary to perform complex work and basic system administration, and 2) the ability to use independent decision making on the appropriate processes to follow, information to process and actions to take in accordance with standard procedures.

    A complete background check and fingerprinting is required for this position.

    Salary range: $27,500 - $33,000

     

     

     

     

    Posted on Jul 7, 2017
  • Maine Telecommunications Project Manager

    Telecommunications Project Manager, New Gloucester, Maine

    We have an opening for an experienced Project Manager with Telecommunications Outside Plant Engineering experience.

    This is a direct hire position and will be responsible for directing and coordinating field and office activities within the Engineering Branch of MOUNTAIN,LTD.

    This position will report to our New Gloucester, Maine office.

    For complete information please contact Frank Rogers at either frogers@mountainltd.com or 207-482-7025.

    Posted on Jun 19, 2017
  • DBA III

    Basic Purpose:

    Under minimum supervision the Database Administrator is responsible for the optimal performance and security of databases, system implementation, maintenance, and support. Responsibilities include but are not limited to the development of ETL processes, implementation of IT controls and database performance optimization. Ensure documentation standards and procedures for operations are in place. Actively seek and evaluate opportunities for process improvement. Maintain a professional working relationship with internal and external customers.

    Minimum Qualifications:

    • Bachelor's Degree and a minimum of 6 years experience in related field
    • Experience MS SQL Backup methodologies
    • Microsoft SQL Server, SQL Server Reporting Services (SSRS), SQL Server Integration Services (SSIS), and SQL Server Analysis Services (SSAS/OLAP).
    • Strong analytical and documentation skills.
    • Proficient in Windows based computer applications (Microsoft Office Suite) including and Microsoft SQL Server.
    • Experience supporting a 24/7 enviornment.

    Essential Functions

    • Install and manage database servers. Tune performance, defragging, maintain and verify database backups and revie operational logs.
    • Create & troubleshoot extract, transform &load (ETL) SSIS packages and daily data file loads.
    • Develop stored procedures, QA and release changes to the database made by other developers.
    • Manually synchronize database objects and data between development, staging, live and source control enviornments.
    • Troubleshoot and resolve MS SQL issues in productions enviornment.
    • Support all departments with request related to SQL database, such as ad-hoc reports/analysis, new database deployments, etc.
    • Prepare and present weekly progress reports for IT management.

    To Apply, contact:

    Jodi Nguyen
    214.442.1739
    jodi.nguyen@evopayments.com

    Posted on Jun 7, 2017
  • Information Systems Support Specialist II - 20 hrs per week

    MINIMUM QUALIFICATIONS: Associates Degree in Information Technology and up to, and including, four years’ experience in an Information Technology or related discipline.  Equivalent experience may be subsituted for education on a year for year basis.

    RESPONSIBILITIES: Under limited supervision, performs technical support and administrative functions across the complete range of technologies supported by the Information Technology department requiring a vast knowledge of multiple user and server hardware and software environments. An employee in this classification performs day-to-day trouble shooting, research and proactive maintenance tasks on classroom audiovisual and computing equipment, staff and faculty enterprise applications, requiring a broad technical background.  The individual has responsibility for, but not limited to: discreet areas of operation, user account support, and timely resolution of computer equipment issues.  

    This position will also be responsible for installing and configuring wired and wireless network and support infrastructures, be capable of diagnosing and resolving communications, security, hardware and operating systems problems, and will research and test new systems to support academic and administrative needs.  This position focuses on supporting evening classes and applicants must be on site during these hours.

    KNOWLEDGE, SKILLS AND ABILITIES:
    •    Duties require knowledge of local area networks
    •    Knowledge of research techniques, proper micro/minicomputer system data security and backup procedures
    •    Knowledge of Institution procedures and standards
    •    Ability to install micro and minicomputer hardware and software
    •    Load and optimize utilization of advanced micro/minicomputer software and operation systems
    •    Troubleshoot computer system failures and diagnose computer system problems
    •    The ability to conduct training classes on system operations and software
    •    Ability to consult with agency staff and manager on best usage of micro/minicomputer system

    Pay range:  $17.81 - $20.31 Benefits include:  Prorated employer paid health, dental and life insurance for employees (spouse/domestic partner/dependent coverage also available), vision insurance, Maine Public Employees Retirement System in lieu of Social Security, sick/vacation time allowances, 12 paid holidays, professional development, and free tuition within the Maine Community College System.

    APPLICATION PROCEDURES: Your application for employment with the Maine Community College System may be subject to public disclosure.  Interested individuals should submit a letter of interest, resume, YCCC Application, official transcripts and names of three (3) references by the close of business on June 7, 2017 to:

    Human Resources
    York County Community College
    112 College Drive
    Wells, ME 04090
    Or to: employment@yccc.edu

    York County Community College is an equal opportunity/affirmative action institution and employer.  For more information, please call 207/216-4435.

    Posted on May 25, 2017
  • Website Developer wanted

    We are looking for a website developer to join our team at Aptuitiv.

    You will be responsible for developing the interfaces for client websites.  A typical day would have you working on new HTML/CSS layouts for websites.  Often you'll be getting the layouts from Photoshop mockups, so experience with Photoshop is a must.   You will also be involved in making updates and improvements to existing client websites. Because most of our clients use our CMS, you'll be using it a lot to build and edit their websites.

    Experience with developing responsive websites is a must as many of the sites that we build are mobile friendly and utilize responsive design techniques.

    You should also have experience with Javascript, jQuery and jQuery plugins.

    We use a custom framework called Cacao for almost all of our websites. It's based on Suit CSS and enables us to have a consistent starting point for new websites. Experience with Node.jsnpmgulp and PostCSS is desired.

    Apply online

    Posted on May 18, 2017
  • Manager, Application Development

    The Manager, Application Development leads a team of software developers in the design, development, enhancement, implementation, documentation, maintenance and support of both business facing and internal application systems. This includes legacy applications as well as web applications.

    Responsibilities:

    • Effectively manages a team of application developers, driving them to successfully deliver solutions that meet the business requirements on time and within budget.
    • Owns the execution of application development tasks – Planning, Estimating, Design, Development, Testing, Implementation.
    • Provides estimates and initial assessment for proposed development tasks.
    • Manages resource availability and scheduling.
    • Provides coaching, mentoring and support to the direct report staff in both technical and non-technical issues.
    • Establishes programming standards and program documentation requirements.
    • Maintains knowledge of emerging technological trends and utilizes this knowledge to educate both IS and the business on opportunities to build better IS solutions that support and drive business decisions.
    • Organizes activities to achieve desired levels of productivity, cost, & quality standards established for the department.
    • Ensures that all team members have the tools and training required to perform effectively.
    • Manages customer expectations and anticipates customer needs.
    • Creates a collaborative team environment.

    Experience:

    • A Bachelor’s degree in Computer Science or equivalent experience.
    • Minimum of 5-7 years of experience in software development.
    • Prefer 2-3 years of experience managing a development team in the building and maintaining of applications.
    • Solid understanding of development processes and the full SDLC.
    • Familiarity with a broad range of technologies including COBOL, RPG, Web Services, C#, VB.Net, HTML, XML, SQL.
    • Strong leadership, collaboration, communication and team engagement skills.
    • Self-motivated, independent and proactive.
    • Strong analytical, problem solving, and conceptual skills.
    Posted on May 17, 2017
  • IT Business Systems Analyst

    The Business System Analyst will analyze existing business processes and information systems and recommend modifications to meet the changing needs of the organization. 

    Responsibilities:

    • Serves as the conduit between the user community and the software development team through which requirements flow. This includes being the liaison between the business units, technology teams and support teams
    • Collaborates with developers and subject matter experts to establish the technical vision and analyze trade-offs between usability and performance needs.
    • Determines operational objectives by studying business functions, gathering information, evaluating output requirements and formats.
    • Defines project requirements by identifying project milestones, phases and elements.
    • Monitors project progress by tracking activity, resolving problems, publishing progress reports and recommending actions.
    • Constructs workflow charts and diagrams, studying system capabilities and writing specifications.
    • Required to assess and validate business activities and to determine if a solution has fulfilled the requirements.
    • Provides references for users by writing and maintaining user documentation, providing help desk support and training users.
    • Works independently with users to define concepts.
    • Challenges business units on their assumptions of how they will successfully execute their plans.
    • Successfully engage in multiple initiatives simultaneously.

    Experience:
    • Bachelor’s degree in Computer Science, Information Technology or related field with at least 1-3 years' experience in business analysis.
    • Proficient in business case development, process improvement, and cost/benefit analysis.
    • Technical skills: Very strong knowledge of MS Office Suite required.  Experience with business intelligence applications preferred. Programming experience a plus.
    • Strong interpersonal and communication, verbal and written skills are a must.
    • Strong attention to detail and the ability to be self motivated.
    • Strong customer service and presentation skills.
    Posted on May 17, 2017
  • Application Developer

    The Application Developer designs and builds interfaces leveraging SQL Server Integration Services (SSIS), reports leveraging SQL Server Reporting Services (SSRS), and custom solutions leveraging .Net technologies based upon identified business requirements and use cases.


    Responsibilities:

    • Supports small or large, complex deployments, configurations, and expansions of CRM system through analysis and customization.
    • Ensures applications integrate seamlessly with the existing infrastructure of the company.
    • Serves as a primary point of contact and subject matter expert for all CRM development related issues, concerns, and needs.
    • Designs, develops, and implements solutions to further expand our use of CRM across the organization in accordance with business objectives.
    • Effectively translates use cases and requirements into user stories.
    • Assists and provides technical quality oversight at various points throughout a project lifecycle.

    Experience:
    • Bachelor’s Degree in Information Technology, Computer Science or related field plus 3+ years of experience technical in .NET, SSIS, SSRS, C#, XML, Web Services and/or an equivalent combination of education and experience is required.
    • Experience working with Team Foundation Server (TFS).
    • Experience delivering product features using both agile and waterfall methodologies.
    • Knowledge of Microsoft technologies including (but not limited to) Outlook/Exchange, SharePoint and SQL Server is preferred.
    • Familiarity with SQL server 2008 and higher, development and programming.
    • Experience managing full software development lifecycle from problem definition, requirements definition, design, development, testing and implementation.
    • Experience working with Visual Studio Team Services is a plus.
    • Experience supporting a CRM solution is a plus.
    • Must possess excellent verbal and written communication, presentation, meeting facilitation, negotiation, decision making, and problem solving skills.
    • Must be a team player.
    • Demonstrated ability to consistently deliver on customer expectations by producing high quality products timely and efficiently.
    Posted on May 17, 2017
  • Network Engineer/System Administrator

    Burgess Technology Services is seeking an experienced Network Engineer/System Adminstrator to join our growing business.  Responsibilities include remote and on-site support for highly technical and escalated issues.

    Excellent communication skills and customer service skills are of critical importance. Network Engineer/System Administrator candidates must have experience with all versions of Microsoft Windows Server, Small Business Server, Exchange Server, VMware ESXi, Cisco, Routing, VPN's and desktop operating systems.  Salary will be commensurate with experience.  Candidates must have reliable transportation and a clean driving record.  Burgess offers a superb work environment with great co-workers, excellent pay and benefits for the right person.  Network+ and MCP/MCSA/MCSE certifications preferred.

    At Burgess, you'll be part of a small, flexible team that puts clients' needs first.  We encourage new ideas, and focus on identifying new technologies that will better serve our customers.  Burgess Technology Services is an equal opportunity employer, and does not discriminate based on race, gender, color, ancestry, religious creed, national origin or age.

    Please send resumes to: resumes@btsmaine.com

    Posted on May 15, 2017
  • Senior Data Engineer
    Position Summary: The Senior Data Engineer will be responsible for the design, development, and upkeep of data information needs and flow. They will foster a broad understanding of which applications serve as the source of data and will develop the most effective approach to ensure that all recipients of data are able to receive and access the data in the most effective manner. They will retain a strong knowledge of tools utilized for the extraction and transfer of data, the standards utilized for the movement of data as well as the database design to support data accessibility by all applications requiring it. They will work with the business and IT support their data needs and will serve as a mentor to other members of the integration team. Key Outcomes: • Leads and participates in aspects of the design, development, testing, implementation and maintenance of uni-directional and bi-directional interfaces in support of information needs within Martin’s Point application environment. • Designs and implement data transfers. • Designs and implement data extraction, transformation and loading solutions (ETL). • Designs and implement databases and systems with the correct level of performance optimization. • Designs and implement new data flows between databases and systems. • Utilizes data extraction and data transfer tools and serves as a coach/mentor to team members in the use of these tools. • Utilizes data storage, access and transfer policies and procedures; ensuring and supporting compliance with these policies. • Understands industry trends and supports adoption of those trends into Martin’s Point as required. • Works with external vendors and partners to execute work. • Mentors peers and other members of the team. • Trains peers and other members of the team. • Creates and maintains accurate and relevant network documentation including diagrams, as-built documents, configuration templates, inventories and IT Service Catalog. • Participates in Process Improvements and other duties as assigned. • Participates in after-hours work as needed. Required Education/Experience: • Bachelor’s Degree in Computer Science or combination of relevant education and experience • 3+ years of relevant experience, with two years in a data integration environment • Experience in SQL database design and Service Oriented Architecture • Experience with Unix, SQL, Oracle, TCL as well as other scripting languages • 2+ years or more of HL7 interface development and deployment • 3+ years of healthcare industry related experience Legal License(s)/Certification(s) required: • NA Skills/Knowledge/Competencies (Behaviors): • Advanced knowledge of Microsoft SQL Server • Thorough knowledge of SQL Server Integrated Services (SSIS) • Thorough knowledge of SQL Server Reporting Service (SSRS) • Thorough knowledge of database design • Thorough experience with Microsoft Operating Systems and applications • Understanding of LANs/WANs connectivity requirements, security protocols, and monitoring tools • Stays current with technology and use knowledge to introduce solutions • Strong analytical skills • Demonstrated ability to lead aspects of the database development process. • Excellent verbal and written communication skills • Self-motivated, detail-oriented and organized. • Able to work independently and as part of a team • Ability to work in a varied, fast paced environment • Demonstrated ability to troubleshoot problems. • Implementation of vendor-supplied web-service APIs. • Use of commercial interface engines. Posted on Apr 24, 2017
  • Systems Specialist I

    Position Summary:

    Primary responsibilities include answering the helpdesk phone line and providing triage, ticket assignment, initial incident diagnosis and resolution, escalation of incidents and problems, account management, and systems monitoring. Additional duties include providing accurate and efficient, receiving, storing & distributing IT software, hardware & equipment according to company policy & procedures and asset tracking. Coordinate and closely work with team members, end-users, and technical staff on problem resolution, tracking, monitoring, and reporting. Provide office management support for the department, write and update “how-to” and procedure documentation, manage ticket tracking system and reporting and participate in routine after hours work.

     

    Key Outcomes:

     

    Ÿ   Accurately and efficiently answer service desk calls; act as central dispatch and command central for system specialists and other IT staff

    Ÿ   Participate in On Call rotation

    Ÿ   Collect appropriate information needed to triage, assign and solve initial incidents regarding software, hardware, and operational problems; provide remote software installation and configuration support

    Ÿ   Accurately perform account creation, management, and deletion according to IT processes and procedures

    Ÿ   Perform remote connection administration according to documented processes and procedures in an accurate and timely manner

    Ÿ   Manage print queues and drivers using documented issue resolution and troubleshooting procedures according to documented processes and procedures

    Ÿ   Image, configure and deploy laptop and desktop hardware

    Ÿ   Travel to remote sites for desk side assistance and troubleshooting

    Ÿ   Ensure workstation adherence to all security requirements

    Ÿ   Follow basic troubleshooting procedures to accurately troubleshoot basic network administration and connectivity issues and appropriately know when to escalate to level II support

    Ÿ   Participate in Process Improvements and other duties as assigned

    Ÿ   Liaison with departments to coordinate technology needs

    Ÿ   Follow guidelines to receive and track hardware, software, and maintenance contracts as needed

    Education/Experience:

    • Associates Degree in computer science or combination of related education and experience
    • MCP Certification would be desirable

     

    Legal License(s)/Certification(s) required:

    Terms of employment may require the applicant/incumbent to qualify, obtain and maintain a Position Level of Trustworthiness from the U.S. Government Office of Personnel Management.  Additionally, this position may require the incumbent to be a U.S. citizen.

    Posted on Apr 4, 2017
  • Data Analyst Medicare Programs

    Position Summary:

     

    The Data Analyst provides analytic, technical, and decision support to the Manager, Revenue Management at Martin’s Point utilizing third party software as well as the data warehouse as key sources of data. The Analyst provides subject matter expertise to our internal customers related to their department-specific action plans related to revenue optimization. The Analyst works closely with internal departments to provide accurate, timely, and consistent information enabling informed decisions related to revenue optimization activities. In this position the Analyst relies on content knowledge and analytical expertise to guide and educate customers on revenue optimization from a range of operational lenses and levels of analysis. The position also participates in team projects, various special analytical assignments, and other tasks as assigned. The Analyst will interact with staff and management from other departments, outside organizations, and other members of the Department on a regular basis.

     

    Key Outcomes:

     

    1. Conducts analyses to inform business decisions and activities related to revenue optimization
    2. Participates in vendor research, software installation and configuration support, and interface development applications as needed
    3. Maintains and is expert user of third party analytical tools and reporting platforms related to risk profile analysis and HCC coding
    4. Recommends tools and methodologies that can be deployed at the corporate level, to the departments and with external partners
    5. Develops monitoring and tracking tools to quantify the expected and actual results of interventions
    6. Provides analytic mentorship and guidance to operational departments related to revenue optimization
    7. Liaison with key supporting departments, IT and Informatics, on risk & revenue optimization
    8. Participates in the development of revenue optimization operational and strategic planning processes
    9. Tracks progress and activities of key initiatives
    10. Creates standardized reports and processes for analyzing data from multiple sources
    11. Vendor Management: works directly with vendors to coordinate needs, issue resolution, and implementation of data transmission
    12. Aptitude and interest for rapid familiarization with CMS HCC Risk Adjustment modeling

     

    Education/Experience:

    • Bachelor’s degree or equivalent experience required
    • 5 years health care experience required, ideally in the areas of managed care, health care delivery, code sets, and/or reimbursement
    • 6+ years of experience related to reporting and analysis of health care data
    • Familiarity with healthcare applications and business management software applications
    • Effective reporting presentation of analytic results using a variety of quantitative, qualitative, and visualization mediums
    • Experience in developing cost-benefit and ROI analyses

    Posted on Apr 4, 2017
  • Senior Network Engineer

    Position Summary:

    Responsibilities include the support and maintenance of LAN/WAN devices to include routers, multi-layer switches, load balancers, Firewalls, Wireless Access Points/Controllers, and Remote Access equipment. Perform proactive monitoring and reporting of network activity and performance. Implement and manage security requirements on LAN/WAN devices and services; troubleshoot and resolve network issues; offer technical assistance to users and IT colleagues; participate in after-hours efforts and on-call rotation.

     

    Key Outcomes:

    • Responsible for the configuration and maintenance of the corporate enterprise network environment. This includes configuration, maintenance, troubleshooting, and monitoring of the network environment within the enterprise.
    • Assists in designing, configuring and implementation of major network systems.
    • Responsible for monitoring and maintaining the reliability of the network infrastructure equipment and operating systems on multiple platforms.
    • Performs root cause analysis for network outages or other business impacting issues.
    • Conducts research and evaluates new industry hardware and software to stay current on emerging technologies, market trends, and future expectations. Evaluates and recommends hardware and software products.
    • Participate in network projects; provide technical support of network architecture infrastructure and security devices.
    • Completes trouble tickets and provides customer feedback
    • Participate in the rotating “on call” schedule with other members of the team for providing support to the business and partners.  Performs other duties as assigned.

    Education/Experience:

    • B.S. or B.A. degree in MIS, CIS, CS, or equivalent combination of education and experience
    • 7+ years network engineering/administration experience in a similar organization

    Required License(s) and/or Certification(s):

    • Cisco Certifications, i.e. CCNA, CCDA, CCDP and/or CCNP are highly preferred

    Requirements:

    Terms of employment may require the applicant/incumbent to qualify, obtain and maintain a Position Level of Trustworthiness from the U.S. Government Office of Personnel Management.

    Skills/Knowledge/Competencies (Behaviors):

    • Demonstrates an understanding of and alignment with Martin’s Point Values.
      • Strong understanding of structured network design and the OSI Interconnect model especially how it relates to the design and deployment of structured networks is required.
      • Advanced knowledge and understanding of a range of networking architectures, services, products, and best practices to include.
      • Expert knowledge of TCP/IP in order to understand current environment; grow environment in accordance with existing structure, and participate in future design
      • Thorough understanding of IP Addressing and subnets as it relates to creating and maintaining the following: OSPF, VLANs, MPLS, QoS, BGP in order to independently support the environment when necessary
      • Skilled in supporting and maintaining load balancers and content switches.
      • Thorough understanding of and very experienced in supporting and maintaining multi-layer switches to include spanning tree and trunking.
      • Skilled in supporting and maintaining IPS/IDS; creating reports and analyzing data from Security Information and Event Management (SIEM) systems.
      • Excellent network analysis fundamentals and robust troubleshooting skills
      • Ability to analyze and assess computer/network architecture requirements and determine optimum, cost-effective solutions
      • Ability to analyze and solve complex LAN/WAN connectivity and performance issues
      • Thorough understanding and solid skills configuring, maintaining and supporting Network Security utilizing Firewalls, Security Protocols, Radius, SNMP for the purpose of monitoring activities and maintaining the organization’s security posture and pro-actively protecting the network from breaches
      • Knowledge and understanding of VoIP/telecommunications in support of a converged data and voice network.
    Posted on Apr 4, 2017
  • Business Intelligence Reporting Analyst

    Position Summary:

    Martin’s Point maintains a data warehouse containing data from all aspects of its operations.  Utilizing various data manipulation tools as well as an enterprise business intelligence (BI) platform the Informatics Department provides business intelligence and analytic services to Martin’s Point.  Informatics develops structures to store data as an asset beginning with the Data Architecture team and supplies that data, through the delivery of reports, analyses and consultation by the BI Reporting team.

     

    Informatics supplies analysis and reports to all departments at Martin’s Point from the executive level to the management team as well as frontline staff, all with the goal of improving performance throughout the organization.

     

    The Associate BI Reporting Analyst (on the BI Reporting team) provides decision support to the various internal customers at Martin’s Point utilizing the data warehouse as the primary, but not exclusive, source of data.  The Associate analyst works closely with other Informatics analysts to provide accurate, timely, and consistent information, which enables informed decisions related to improving performance - clinically, financially and operationally.

     

    Key Outcomes:

     

    • Supports the execution and maintenance of existing production reports
    • Develops and maintains operational reporting for internal customers
    • Supports the development of clinical and financial reporting and analyses by Informatics team members
    • Packages the presentation of reporting and analyses to various audiences using a variety of tools from Excel to PowerPoint to the BI/Analytic Tools
    • Works with BI Data Architects to develop and document common methodologies, definitions, and databases for analytic reporting, ensuring accuracy, eliminating duplication of effort and providing a forum for sharing ideas and creative problem solving
    • Researches new data sources and performs data discovery as required
    • Stays apprised of health care trends and managed care issues
    • Develops knowledge and understanding of business processes at MPHC.

     

    Education/Experience:

    • Bachelor’s degree or equivalent combination of education and work experience in Health Care or Business Administration
    • Two years experience in health care industry (ideally from payer or provider perspective) preferred but not required.

    .

     

    Skills/Knowledge/Competencies (Behaviors):

    • Demonstrates an understanding of and alignment with Martin’s Point Values
    • Knowledge of the health care industry preferred
    • Knowledge of Microsoft Office Software
    • Experience presenting data and reporting in a business setting preferred
    • Exposure to CPT and ICD coding as well as medical terminology preferred
    Posted on Apr 4, 2017

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