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Primary responsibilities include answering the helpdesk phone line and providing triage, ticket assignment, initial incident diagnosis and resolution, escalation of incidents and problems, account management, and systems monitoring. Additional duties include providing accurate and efficient, receiving, storing & distributing IT software, hardware & equipment according to company policy & procedures and asset tracking. Coordinate and closely work with team members, end-users, and technical staff on problem resolution, tracking, monitoring, and reporting. Provide office management support for the department, write and update “how-to” and procedure documentation, manage ticket tracking system and reporting and participate in routine after hours work.
Accurately and efficiently answer service desk calls; act as central dispatch and command central for system specialists and other IT staff
Participate in On Call rotation
Collect appropriate information needed to triage, assign and solve initial incidents regarding software, hardware, and operational problems; provide remote software installation and configuration support
Accurately perform account creation, management, and deletion according to IT processes and procedures
Perform remote connection administration according to documented processes and procedures in an accurate and timely manner
Manage print queues and drivers using documented issue resolution and troubleshooting procedures according to documented processes and procedures
Image, configure and deploy laptop and desktop hardware
Travel to remote sites for desk side assistance and troubleshooting
Ensure workstation adherence to all security requirements
Follow basic troubleshooting procedures to accurately troubleshoot basic network administration and connectivity issues and appropriately know when to escalate to level II support
Participate in Process Improvements and other duties as assigned
Liaison with departments to coordinate technology needs
Follow guidelines to receive and track hardware, software, and maintenance contracts as needed
Legal License(s)/Certification(s) required:
Terms of employment may require the applicant/incumbent to qualify, obtain and maintain a Position Level of Trustworthiness from the U.S. Government Office of Personnel Management. Additionally, this position may require the incumbent to be a U.S. citizen.Posted on Apr 4, 2017
The Data Analyst provides analytic, technical, and decision support to the Manager, Revenue Management at Martin’s Point utilizing third party software as well as the data warehouse as key sources of data. The Analyst provides subject matter expertise to our internal customers related to their department-specific action plans related to revenue optimization. The Analyst works closely with internal departments to provide accurate, timely, and consistent information enabling informed decisions related to revenue optimization activities. In this position the Analyst relies on content knowledge and analytical expertise to guide and educate customers on revenue optimization from a range of operational lenses and levels of analysis. The position also participates in team projects, various special analytical assignments, and other tasks as assigned. The Analyst will interact with staff and management from other departments, outside organizations, and other members of the Department on a regular basis.
Posted on Apr 4, 2017
Responsibilities include the support and maintenance of LAN/WAN devices to include routers, multi-layer switches, load balancers, Firewalls, Wireless Access Points/Controllers, and Remote Access equipment. Perform proactive monitoring and reporting of network activity and performance. Implement and manage security requirements on LAN/WAN devices and services; troubleshoot and resolve network issues; offer technical assistance to users and IT colleagues; participate in after-hours efforts and on-call rotation.
Required License(s) and/or Certification(s):
Terms of employment may require the applicant/incumbent to qualify, obtain and maintain a Position Level of Trustworthiness from the U.S. Government Office of Personnel Management.
Martin’s Point maintains a data warehouse containing data from all aspects of its operations. Utilizing various data manipulation tools as well as an enterprise business intelligence (BI) platform the Informatics Department provides business intelligence and analytic services to Martin’s Point. Informatics develops structures to store data as an asset beginning with the Data Architecture team and supplies that data, through the delivery of reports, analyses and consultation by the BI Reporting team.
Informatics supplies analysis and reports to all departments at Martin’s Point from the executive level to the management team as well as frontline staff, all with the goal of improving performance throughout the organization.
The Associate BI Reporting Analyst (on the BI Reporting team) provides decision support to the various internal customers at Martin’s Point utilizing the data warehouse as the primary, but not exclusive, source of data. The Associate analyst works closely with other Informatics analysts to provide accurate, timely, and consistent information, which enables informed decisions related to improving performance - clinically, financially and operationally.
Franklin Savings Bank, a top-rate bank in the Western Maine foothills, is seeking qualified candidates to fill an additional role of Helpdesk Specialist within the Information Technology department. This postiion will be based in Farmington, Maine.
The Helpdesk Specialist will be a key member of a small team responsible for items including but not limited to - providing level 1 support to end users, completing a daily task list, and updating software, Microsoft, and thirs party patching.
Please visit our website at www.franklinsavings.bank/careers for more information and to apply. This posting closes on Friday, March 17th.
Equal Opportunity Employer/Minoritiy/Female/Disaibility/VeteranPosted on Mar 6, 2017
York County Community College’s mission is to provide academic, career, and transfer programs while serving to advance cultural, economic, and workforce development in York County and the state of Maine. The college offers associate degree programs in arts, science, and applied science, and certificate programs in workforce training and professional development, more than 30 programs in all. The college also offers a number of online courses and programs. The college is seeking qualified candidates for a full-time 10-month faculty position to begin, Fall Semester 2017.
Responsibilities and Duties:
APPLICATION PROCEDURES: Application review will begin March 20, 2017 and will continue until the position is filled. Starting salary including a full benefits package will be in accordance with the Maine Educational Association (MEA) Faculty contract.
Your application for employment with the Maine Community College System may be subject to public disclosure. Please send a cover letter that includes a teaching philosophy, curriculum vita, YCCC application, transcripts for all postsecondary degrees, licensure or certification verification, to be considered and three professional references forwarded by the close of business on March 17, 2017 to:
York County Community College
112 College Drive
Wells, Maine 04090
Or to: email@example.com
York County Community College is an equal opportunity/affirmative action institution and employer. Adaptive equipment is available upon request. For more information, please call (207) 216-4435.Posted on Feb 28, 2017
Who is Arkatechture?
Arkatechture is a unique and engaging data management and business intelligence company with locations in Portland and York, ME. We take great pride in our work to deliver simple, cost-effective and lean solutions for our customers who range from small independent companies to large financial institutions. We are a team of highly-skilled employees who are motivated and excited by our work.
Culture is an essential element at Arkatechture. We work together to find the best solutions for our clients while also engaging with each other through camaraderie-building activities such as board game nights, company outings, and an abundance of coffee, popcorn, and memes!
Job description: Business Intelligence Analyst
The Business Intelligence Analyst plays a pivotal role at Arkatechture and we are looking for a new team member to fill this role who has strength in both processing heavy loads of data while also visualizing that data to make it digestible for clients and audiences with varying levels of understanding. This person will help drive our clients’ business decisions by creating dynamic and powerful data visualizations, most commonly using Tableau.
The primary role of this position is to represent quantitative and qualitative data in an easy to understand visual context by combining skills in visual design and analytics. This role requires creativity to achieve visual communication, a passion for telling a story with data, and the ability to conduct independent basic statistical analysis.
How to Apply
Please send a cover letter, resume, salary requirements, and work sample (if relevant) to hr (at) arkatechture.com. Or apply on on our website: http://www.arkatechture.com/careers
Why Work Here?
Arkatechture began in 2012 with a passion for data, business, and getting things done. We are a team of data lovers and technical experts who use our skills to help businesses big and small harness, utilize, and optimize their data. At Arkatechture, we work hard and we play hard--we genuinely love what we do and that's what makes us different.
We take great pride in being New England's Data Resource. We've been based in Maine and New Hampshire since our founding and have no plans on leaving. We love being a part in our communities, and many of our team members are involved in local activities and organizations. We offer a competitive benefits package that includes health and life insurance, an annual bonus based on company performance and paid time off!Posted on Feb 20, 2017
Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone, or remotely. May provide assistance concerning the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems. Triage incoming support requests.
Education, Experience and Skills:
CEI, a non-profit, mission driven lender and investor has an exciting IT intern opportunity available immediately at our main office in Brunswick. Our IT staff provides critical services to each CEI company and is essential for keeping all systems functioning. The individual selected will be able work a part-time schedule during the semester and a full-time schedule during the summer.
At CEI, we place high importance on sharing knowledge and working together. Find your niche as a business systems analyst, software developer, or within specialties that include networking, application support, servers, storage and security. You will also broaden your skills by working alongside team members who offer their own unique skills and ideas.
Education Requirements: Junior or senior undergraduate students enrolled in an Information Technology, Computer Science program looking for an experiential learning opportunity.
For credit or Paid: CEI is able to offer this opportunity for credit or as a paid internship. If seeking for credit, you must submit the job information to your advisor and/or department chair for approval.
Job Purpose: To participate in a program designed to provide students with work experience that is relevant to their major and complements their education.
Primary Duties and Responsibilities:
IT intern to assist with various activities within the Service Desk and Network Operations. This individual will be responsible for performing a variety of tasks including:
Qualified candidates should submit their cover letter and resume to: firstname.lastname@example.org Please write “IT Internship” in the subject line.Posted on Jan 26, 2017
MINIMUM QUALIFICATIONS: Associates Degree in Information Technology and up to, and including, four years’ experience in an Information Technology or related discipline. Equivalent experience may be substituted for education on a year for year basis.
RESPONSIBILITIES: Under limited supervision, performs technical support and administrative functions across the complete range of technologies supported by the Information Technology department requiring a vast knowledge of multiple user and server hardware and software environments. An employee in this classification performs day-to-day trouble shooting, research and proactive maintenance tasks on classroom audiovisual and computing equipment, staff and faculty enterprise applications, requiring a broad technical background. The individual has responsibility for, but not limited to: discreet areas of operation, user account support, and timely resolution of computer equipment issues.
This position will also be responsible for installing and configuring wired and wireless network and support infrastructures, be capable of diagnosing and resolving communications, security, hardware and operating systems problems, and will research and test new systems to support academic and administrative needs.
KNOWLEDGE, SKILLS AND ABILITIES:
• Duties require knowledge of local area networks
• Knowledge of research techniques, proper micro/minicomputer system data security and backup procedures
• Knowledge of Institution procedures and standards
• Ability to install micro and minicomputer hardware and software
• Load and optimize utilization of advanced micro/minicomputer software and operation systems
• Troubleshoot computer system failures and diagnose computer system problems
• The ability to conduct training classes on system operations and software
• Ability to consult with agency staff and manager on best usage of micro/minicomputer system
BENEFIT SUMMARY: 50% employer paid health, dental and 100% life insurance for employees (spouse/domestic partner/dependent coverage also available), vision insurance, Maine Public Employees Retirement, in lieu of social security; generous vacation/sick time allowances, 12 paid holidays, professional development, and free tuition within the MCCS for employee, spouse, and/or dependents.
APPLICATION PROCEDURES: Your application for employment with the Maine Community College System may be subject to public disclosure. Interested individuals should submit a letter of interest, resume, YCCC Application, official transcripts and names of three (3) references by the close of business on January 25, 2017 to:
York County Community College
112 College Drive
Wells, ME 04090
Or to: email@example.com
York County Community College is an equal opportunity/affirmative action institution and employer. For more information, please call 207/216-4435.
Diversified Communications is seeking a talented web developer to be a part of our fast paced web team. The ideal candidate is a true team player who can thrive collaboratively. They have solid experience as a full-stack developer that can deliver reliable, scalable, production ready code that supports our growing portfolio of 50+ websites and web applications. This person must be passionate about user experience and developing solutions that meet our business goals and needs. Being positive, humble, and having a helpful attitude are a must as culture and fit are very important with this team.
What you'll need to be successful:
Nice to haves:
Posted on Dec 1, 2016
Email us at firstname.lastname@example.org, and check out our Job Posting area at our LinkedIn Page too!