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  • Application Support Specialist
    Contribute to a team delivering and maintaining highly available and secure business applications across the organization. Provide support and maintenance for various business systems and databases, i.e. MS Dynamics, NAV, MS CRM, WMS, POS. This includes database maintenance, integration monitoring, issue resolution, user support, and fulfilling of change requests. Assist with new initiatives including integrations and implementations of new systems.

    Specific Responsibilities Include:
    • Monitor multiple business applications and integrations and resolve issues
    • Provide capacity and health monitoring and perform maintenance for designated system(s) and SQL databases. Identify trends, problems or opportunities
    • Provide user support across multiple business applications, answering questions, providing the resolution or escalating and tracking until resolved
    • Work with business areas to deliver select change requests, i.e. design, execution, testing and documentation
    • Test changes to ensure quality; correctly resolve issues and deliver required functionality
    • Follow effective processes including change management and security policies
    • Understanding, in depth, the business processes supported by the system
    • Write reports, queries and scripts as needed
    • Coordinate and manage vendor resources providing support and escalated issue resolution for prompt turn around

    Education, Experience, and Skills:
    • Technical degree and 1-3 years experience or 4-5 years equivalent experience
    • ERP experience with solid business process understanding a requirement. MS Dynamics NAV experience a significant plus
    • Strong diagnostic, troubleshooting and problem solving skills
    • Strong attention to detail, organization and analyzing skills
    • Strong understanding of relationships: table relationships, integrations and business transactions
    • Database maintenance, preferably SQL Server Management Studio, a plus. Writing SQL queries and SQL Server Reporting Service, a plus
    • System maintenance and technical documentation, a plus
    • Excellent Microsoft Environment & Office Suite experience
    • Excellent oral and written communication skills. Self-motivated, eager to learn and engaged team member
    • Must be able to effectively work with people at all levels or the organization
    • Ability to lift and carry up to 50 lbs. on a regular basis
    Posted on Mar 26, 2015
  • Free SymQuest Tech Series 2014


    When: Wed, Oct-08 > 8am to noon

    Where: SymQuest Group, 340 County Rd, Westbrook ME 04092

    Three FREE seminars designed specifically to address the technology questions and needs of businesses and provide guidance on how to leverage information technology so you can focus on your business. Determine whether using the 'Cloud' is right for your business or dive into easier tools for finding files quicker or find out how print cost controls give you a greener footprint.

    Each of our seminars has been crafted to tackle the pain points of managing IT, from network solutions to data and print management. Join us for one session or come to all of them!


    Cloud Computing Solutions for Business

    Mark Jennings | SymQuest

    Oct. 08 | 8:00 am – 9:30 am | Westbrook, ME

    Learn about the twenty-two facets of Information Technology and how best practices are achieved in each one. Through interactive exercises, attendees will be able to assess their own practices against best practices and identify the gaps. Finally, attendees will learn how SymQuest Hosted Solutions offer a best practice based IT infrastructure for business that allows organizations to focus on their core business instead of IT.



    Easy Knowledge Access with VirtualWorks

    Damian Cairns | VirtualWorks

    Oct. 08 | 9:45 am – 10:45 am | Westbrook, ME

    Discover the best way to organize your corporate information using enterprise indexing. In this session, you’ll learn how to:

    • Eliminate data silos and the hours spent hunting for data.
    • Add data sources as you go with cost-effective modular configuration.
    • Access data anywhere, anytime from any device.
    • Migrate to new cloud-based apps while keeping your existing data right
      where it is.



    Print and Copy Control with PaperCut

    Meghan Forsberg | ACDI – Access Control Devices, Inc.

    Oct. 08 | 11:00 am – 12:00 pm | Westbrook, ME

    Learn how PaperCut’s print management software has helped over 50,000 organizations reduce their print costs and their environmental impact. PaperCut print management software is ideal for organizations of all sizes, from schools to engineering, graphic design, architectural, and accounting firms to advertising, legal and IT. Discover how the only true cross-platform print control software can help your organization reduce the cost of printing.

    Posted on Oct 2, 2014