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  • Junior Helpdesk Analyst

    We are seeking a Junior Helpdesk Analyst to join our dynamic IT Team.

    KEY RESPONSIBILITIES:

    Provide technical and administrative support for desktop and laptop computers, both PC and Apple devices, mobile devices and specific software using a variety of application software and networking hardware. Maintain adequate knowledge of existing software and hardware to maximize efficiency of systems and users' utilization of them. Provide documentation for current systems and evaluate new systems for increased productivity and efficiency. Provide backup coverage for the infrastructure team when needed, training for this will be provided.

    • Provide end-user support of existing computing technologies including;
      • set-up and configuration of new workstations;
      • troubleshoot existing workstations;
      • troubleshooting software  applications and hardware;
      • deployment and configuration of mobile computing devices;
      • software and hardware upgrades and fixes.
    • Maintain adequate knowledge of server and workstation operating systems and application software in order to provide high levels of support to users.
    • Install new software applications or hardware, coordinating assistance from third parties when necessary.
    • Add and maintain users on the network; assigning application access, ensuring security, and maintaining their configurations are within standards.
    • Develop general and detailed documentation describing system specifications and operating instructions.
    • Assist in maintaining various other systems, including phone systems as needed.
    • Other duties as assigned by Corporate IT Management.


    DESIRED SKILLS AND EXPERIENCES:

    • Experience with Microsoft Office Applications
    • Microsoft Active Directory knowledge a must
    • Windows Server experience a plus
    • Experience in anti-virus and virus removal techniques
    • General network principles and operation.
    • Strong computer proficiency
    • Ability to work unsupervised and to be self-motivated.
    • Technical training school or equivalent combination of experience and education.  BS in Computer Science or MIS preferred, but not required.
    • Strong oral and written communication skills.  Excellent telephone etiquette a must.
    • Ability to handle sensitive issues and maintain confidentiality
    • Strong customer, troubleshooting, and organizational skills
    • Strong attention to detail
    • Occasional evening and weekend work to meet deadlines
    • 1– 3  year’s work experience
    Posted on Aug 21, 2015
  • IT Assistant Manager
    TruChoice Federal Credit Union is looking for an Information Technology
    Assistant Manager to work in our Operations Center. Your mission is to
    coordinate the daily functions of the IT department and manage our network,
    servers, and communication  links. We're looking for someone who loves to share
    their knowledge, enjoys coaching their team to success, and has a focus on
    network security and performance. Experience with servers, desktops, routers,
    switches, firewalls, and project management a must and supervisory experience is
    a plus!
    Immerse yourself in the friendly, fun, and inspiring energy of a
    well-established (yet slightly unconventional) growing company. An emphasis on
    work-life balance, a competitive salary and benefits package and the chance to
    help others succeed is what makes TruChoice the simple choice. And did we
    mention we won the Best Places to Work in Maine for 2014? Check out our
    corporate video and learn more at www.trufcu.com/about-truchoice.php.
    Posted on Jun 17, 2015
  • Junior Web Developer

    We are seeking a Junior Web Developer to join our growing company.  This position is responsible for the creation, development, testing and support of Diversified’s website portfolio using Joomla and WordPress.

     

    KEY RESPONSIBILITIES

    • Responsible for creating, developing, testing and supporting the technical aspects of websites
    • Support  existing infrastructure and applications
    • Work closely with team and project managers to ensure timely completion of projects
    • Participation in a team environment by demonstrating a strong motivation to solve issues and understand solutions, including business needs and urgency to issues/projects

     

     

    DESIRED SKILLS AND EXPERIENCE

    HTML, Javascript + JQuery, PHP, CSS3, Apache + Linix/Lunix, Source Control (SVC), CMS open source, experience with Joomla and WordPress, strong understanding of file systems (FTP, Telnet, SSH).

     

    The ideal candidate should have a degree in Computer Technology or Engineering; experience working with various web-building tools and software programs; understanding of web fundamentals and web best practices/structure.  If you can write PHP and Javascript code to create creative solutions, can multi-task & stay detailed-oriented in a fast paced, customer service team environment, and can learn applications quickly we’d like to hear from you!

    Posted on Apr 13, 2015
  • Network and System Engineer

    Northcross Group (NCG) is a consulting firm that supports clients with technology centric projects and programs.  NCG is seeking qualified candidates for a Network and System Engineer position that will support internal and external client facing assignments. NCG delivers technical and management consultative services in a range of industries and sectors.  Our services span systems solutioning, process automation, and security. NCG has offices in Portland, Maine and Arlington, Virginia.  This position is for the Portland, Maine location.

    Position Description:


    The Network and System Engineer must have demonstrated experience and the ability to manage and support Windows Servers and Applications, along with general LAN related support activities. Daily tasks will include system monitoring, configuration, and troubleshooting as needed, while ensuring that best practices and compliance methodologies are followed.

    Strong verbal and written communication skills are required, including the ability to effectively format and deliver information to the proper audience (e.g. technical, executive, and client). Experience with networking and telephony hardware and operating systems is preferred.

    All applicants must be able to undergo a successful background check.

    Key Responsibilities for the role include (but are not limited to):

    ·         Providing server/application configurations and hardening

    ·         Evaluating, maintaining and enhancing system security

    ·         Deploying and maintaining new application systems

    ·         Working closely with Web Systems, Security, Operating System, and Network resources

    ·         Manage Fortinet firewalls and appliances

    ·         Deploy, upgrade and maintain application and web servers based on approved SOPs

    ·         Work closely with various team members internally and externally for successful completion of various day-to-day tasks and ongoing infrastructure support projects

    ·         Contribute with technical documentation writing

    ·         Occasional after-hours and weekend support

    ·         Scan networks for vulnerabilities and perform penetration tests

    ·         Provide other Network and System Engineer duties as required

    ·         Some travel may be required

     

    Technical Skills Required:


    The successful candidate will be expected to possess the following technical skills:

    ·         Experience with MS Windows, Servers, and Office Applications

    ·         Experience in system monitoring and support

    ·         Incident response process experience

    ·         Experience with LAN architectures; design, protocols, troubleshooting and administration

    ·         Ability to plan and execute system upgrades and updates

    ·         Experience with change management processes

    ·         Experience with system development life cycle processes

    ·         Ability to communicate effectively emphasizing both written and oral presentation skills

    ·         Document architectures, designs and operational materials

    ·         Strong technical writing skills are required

     

    Required Education, Certifications and Experience:

     

    ·         3-5 years of work experience

    ·         Microsoft Certifications would be a plus

    ·         Experience in information security and system hardening is preferred

    ·         Bachelor’s degree is required

     

    Benefits

    NCG provides employees full health insurance benefits (including vision), dental benefits, 401(k), short and long term disability, and life insurance. Employees receive three weeks of personal time off along with observance of ten government holidays. Tuition and education benefits are also available.

     

    Salary Basis


    Starting salary will be set based on experience.

    NCG is equal opportunity employer.

     

    To apply, please submit a cover letter and a resume to careers@northcrossgroup.com
    Posted on Apr 3, 2015
  • Application Support Specialist
    Contribute to a team delivering and maintaining highly available and secure business applications across the organization. Provide support and maintenance for various business systems and databases, i.e. MS Dynamics, NAV, MS CRM, WMS, POS. This includes database maintenance, integration monitoring, issue resolution, user support, and fulfilling of change requests. Assist with new initiatives including integrations and implementations of new systems.

    Specific Responsibilities Include:
    • Monitor multiple business applications and integrations and resolve issues
    • Provide capacity and health monitoring and perform maintenance for designated system(s) and SQL databases. Identify trends, problems or opportunities
    • Provide user support across multiple business applications, answering questions, providing the resolution or escalating and tracking until resolved
    • Work with business areas to deliver select change requests, i.e. design, execution, testing and documentation
    • Test changes to ensure quality; correctly resolve issues and deliver required functionality
    • Follow effective processes including change management and security policies
    • Understanding, in depth, the business processes supported by the system
    • Write reports, queries and scripts as needed
    • Coordinate and manage vendor resources providing support and escalated issue resolution for prompt turn around


    Education, Experience, and Skills:
    • Technical degree and 1-3 years experience or 4-5 years equivalent experience
    • ERP experience with solid business process understanding a requirement. MS Dynamics NAV experience a significant plus
    • Strong diagnostic, troubleshooting and problem solving skills
    • Strong attention to detail, organization and analyzing skills
    • Strong understanding of relationships: table relationships, integrations and business transactions
    • Database maintenance, preferably SQL Server Management Studio, a plus. Writing SQL queries and SQL Server Reporting Service, a plus
    • System maintenance and technical documentation, a plus
    • Excellent Microsoft Environment & Office Suite experience
    • Excellent oral and written communication skills. Self-motivated, eager to learn and engaged team member
    • Must be able to effectively work with people at all levels or the organization
    • Ability to lift and carry up to 50 lbs. on a regular basis
    Posted on Mar 26, 2015

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