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  • Cisco IPT Manager
    JOB TITLE: Cisco IPT Manager

    LOCATION:            Memphis

    DEPARTMENT:      IT Infrastructure

    SUMMARY:

    The Cisco IPT Manager position will report to the Group
    Director IT Infrastructure.  The position
    is responsible for the management of voice and video conference infrastructure
    worldwide.  CLIENT has outsourced and/or
    partnered with 3rd parties to provide core services and has retained
    an internal organization to provide both strategic direction and ongoing
    management oversight of service delivery. 
    The IPT Manager is responsible to drive optimization and efficiency
    programs with the goal of delivering enhanced stability to the organization
    while maintaining daily operations. The position requires depth knowledge of
    voice infrastructure based o Cisco solutions, Call Managers, Call Center, Video
    Conference expertise as well as demonstrated 3rd party management
    capabilities.  The Manager will be
    responsible for assessing the immediate and long term scope of sourcing
    arrangements and implementing the optimal mix of outsourced and insourced
    services and management for S&N. 
    This position will work closely with other IT leaders to deliver highly
    available platforms and appropriate disaster recovery/business continuity
    solutions.

    ESSENTIAL DUTIES AND
    RESPONSIBILITIES

    include the following. Other duties may be assigned.

    Operational management of the IT
    Infrastructure services & processes including telephony, call center and
    video services to deliver efficient and stable infrastructure platforms


    • Management of internal and
      external infrastructure service delivery owners with a focus on driving
      stability and performance in accordance with service levels

    • Responsible for lifecycle
      management of S&N hardware and software assets and maintenance agreements

    • Responsible for directing /
      supporting on-going infrastructure upgrade programs and other projects designed
      to deliver highly available and standardized infrastructure platforms

    • Developing, implementing, and
      managing comprehensive sourcing strategy in alignment with ITIL best practices

    • Implementing and contributing to
      technology roadmap discussions in partnership with Enterprise Architecture

    • Responsible for ensuring active
      participation and compliance with respect to key ITIL processes areas
      (including change, problem, and asset management)

    • Monitoring and managing Service
      Level Agreements related to voice and video infrastructure services

    • Responsible for assessing existing vendor
      performance and driving innovation to improve revenue and net profitability

    • Presenting recommendations to senior IT leadership
      to set sourcing goals and strategies to meet objectives

    • Supporting the negotiation of
      contractual agreements between S&N and technology product & service  suppliers ensuring short & long-term
      service, continuous improvement and cost objectives are met

    • Staying current on trends and
      developments within Vendor management, Information Technology, and Medical
      Device Industry

    • Ensuring vendor account
      management & support coverage meets enterprise and business unit needs

    • Maintaining
      understanding of vendor executive stakeholders & organizational decision
      process

    • Aligning S&N
      internal stakeholders with critical stability initiatives - increase
      commitment, leverage & influence

    • Ensure IT Stakeholders
      have visibility into the future direction of the vendor solutions &
      services

    • Maintain a general
      understanding of the infrastructure suppliers market position, competitive landscape
      & leverage opportunities

    • Rationalizing vendor
      purchasing strategies (e.g. reseller channels) & developing preferred
      vendor programs

    • Governance
      of the contracted agreement between S&N and the core supplier(s).































    SCOPE OF POSITION
    RESPONSIBILITIES:

    For Funds, Costs or Profits:

    Accountable
    for the telephony budget and preparation of IT Infrastructure budgets in line
    with IT Department strategy.

    For Supervision:

    Directs and manages Voice Infrastructure team
    plus vendors and contracted resources

    For Internal and External Relationships:

    Works closely with the IS
    Managers, Outsourced Resources, Architecture, PMO, Contracts to deliver
    infrastructure services, ensure alignment of IT strategy, and provide
    consistent delivery of solutions by infrastructure supplier(s) across the organization.

    For
    Organization Influence:

    Through effective
    communication, the job holder must win the confidence of their core customers,
    both inside and outside of the group, to foster teamwork and support the vision
    and goals of the IT organization.

    Employing a collaborative
    approach, the successful candidate will both champion ideas and accept
    disagreement with maturity and with the good of the business at heart.

    LIMITS OF AUTHORITY:

    The individual is
    responsible for the delivery and coordination of the Telephony
    Infrastructure to the organization.  The IPT Manager is
    responsible for the overall actions of this position.

    PLACE IN
    ORGANIZATION:











    Group Director IT
    Infrastructure





    QUALIFICATION
    REQUIREMENTS:

    To perform this job successfully, an individual must be able to perform each
    essential duty satisfactorily. The requirements listed below are representative
    of the knowledge, skill, and/or ability required. Reasonable accommodations may
    be made to enable individuals with disabilities to perform the essential
    functions.

    EDUCATION & EXPERIENCE:

    Bachelor’s
    degree in Information Technology and Master Degree preferred.


    • ITIL
      accreditation “Foundation in IT Service Management” is preferred.

    • 7-10 years’ experience operational
      & management of Cisco telephony infrastructure

    • Strong technical depth
      with respect to existing and emerging cisco telephony infrastructure products
      & services

    • Deep understanding of
      the telephony technology market landscape, vendor business practices, sales
      & marketing strategies

    • Experience
      and ability to work with and manage third party vendors and suppliers of
      services.

    • Effective
      leadership and interpersonal skills including an ability to build collaborative,
      credible relationships with global customers.

    • The ability
      to command respect and to create a sense of community amongst members of global
      teams.

    • Ability to exercise professional
      judgment and assume responsibility for decisions which have an impact on
      business goals.

    • Excellent communication, negotiation
      and presentation skills. Ability to effectively interact with all levels, internal
      and external business partners.

    • Ability to achieve results by taking a
      proactive long-term view of business goals and objectives.

    • Strong relationship
      management and organizational navigation skills.

    • Ability to collaborate
      with and meet the needs of multiple internal stakeholders while effectively
      interacting and communicating at all levels of the organization.

    CRITICAL SKILLS REQUIRED:

    Management Skills: The job holder must be able to manage a team
    of internal and external experienced technical staff.  His/her direct and matrixed reports and staff
    will be responsible for delivering high quality, on budget, within schedule
    technology enabled global business solutions as a global shared service.  He/she must have demonstrated technical
    matrix organization management experience.

    Communication &
    Influencing:
    The job holder must clearly
    convey information and ideas through a variety of media to individuals or
    groups in a manner that engages the audience and helps them understand and
    retain the message.  An
    individual with excellent interpersonal skills and influencing ability who can
    win the confidence of individuals at all levels, both inside and outside of the
    organization.

    Teamwork:
    An
    individual who can work effectively in a collaborative environment and foster
    teamwork with their peer group, their team and with business/functional
    leaders.

    Technical Expertise:  The job holder must have a technical background
    in Cisco IPT Call Managers, Cisco Call Center, Video Conference, networks, and
    other core infrastructure areas.

    Business Acumen:  The job holder should possess strong
    analytical and process management skills and have a broad understanding of
    group business strategy and operations. 
    He/she must be able to clearly articulate the business value proposition
    for all IS enabled business solution initiatives considered by the Investment
    Management process.

    KEY COMPETENCIES:

    Strategic
    Decision Making.
    Obtains
    information and identifies key issues and relationships relevant to specific
    goals; commits to a course of action to accomplish goals after developing
    alternatives based on logical assumptions, facts, available resources,
    constraints, and organizational values.

    • Building
      Strategic Working Relationships
      .
      Developing and using collaborative
      relationships to facilitate the accomplishment of work goals. Consultative
      in approach.

    • Facilitating
      Change
      .  Encouraging others to seek opportunities
      for different and innovative approaches to addressing problems and opportunities;
      facilitating the implementation and acceptance of change within the
      workplace.

    • Gaining
      Commitment
      .  Using appropriate interpersonal styles
      and techniques to gain acceptance of ideas or plans; modifying one’s own
      behavior to accommodate tasks, situations, and individuals involved.

    • Building
      a Successful Team
      .  Using appropriate methods and a flexible
      interpersonal style to help build a cohesive, high performance team;
      facilitating the completion of team goals.

    • Customer
      Focus
      .
      Making customers and their needs a
      primary focus of one’s actions; developing and sustaining productive
      customer relationships.  Passionate
      about service delivery and meeting the demands of the customer.

    • Planning
      and Organizing
      .
      Establishing courses of action for
      self and others (where appropriate) to ensure work is completed
      efficiently.

    • Brand
      Values
      .  Embraces and supports the Company’s
      brand values of Performance, Innovation & Trust.

    • Building Capability



    Posted on Apr 10, 2014
  • Sr. Director Interactive Technology

    CONTACT: Ty Smith 901-257-3312 tsmith@psgi.net

    ProTech Systems Group

    Sr. Director - Interactive Technology - 150K (no State income tax)

    Job Description

    Protech Systems Group is seeking a Senior Director for Interactive Strategy for an exciting opportunity in Memphis, TN.  We are a technology solutions company offering talent acquisition, outsourced solutions and management consulting for businesses. In this role you will responsible for developing and managing the interactive technology strategic roadmap.   Qualified candidates we possess deep technical experience with customer facing interactive technology.

    Sr. Director – Interactive Technology

    JOB PURPOSE:

    Responsible for developing and managing the interactive technology strategic roadmap, aligning it with larger organizational business and technology objectives and strategies; and effectively directing the processes and resourcing required to execute the strategy. Oversees interactive< technology budgets, vendor relationships, and all operational aspects of developing and maintaining the technology that supports a growing digital ecosystem expected to drive aggressive marketing and ecommerce (efundraising) goals. Directs the Interactive Technology management team that supervises the processes and resources associated with interactive platform management, technical architecture and integration, product management, technology research and innovation recommendation, requirements elicitation, web software and application development, Q/A, deployment, and maintenance.

    ESSENTIAL JOB FUNCTIONS:

    Uses a high degree of concentration serving as the Interactive Technology expert in critical senior level planning and strategy collaborations, demonstrated through an appropriate working knowledge of the technologies that support our digital strategies, as well as, working knowledge of the architecture and infrastructure. Performs essential job functions in an established office environment under normal lighting and climate control tolerances.

    In collaboration with Marketing leadership, translates the marketing and fundraising goals identified and agreed to into an effective and efficient annual iTechnology strategic plan. Recommends and manages the resource allocation and budget required to execute the strategic plan, as well as maintain interactive technology operations. Collaborates with ITS on resources and budget requirements for integration and infrastructure support of the digital strategy.

    Responsible for managing and meeting interactive technology operating expense and capital investment budgets, as well as, meeting established SLA’s and enhancing SLA’s to meet the evolving needs of the organization.

    Provides leadership and direction to iTechnology team members to ensure efficient operation through standardization, re-use and appropriate application of enterprise standards.

    Leads the Interactive Technology management teams who directly manage the Product Managers, Business Analysts, Technical Architects, Web Software Engineers and Quality Assurance Analysts. Maintains a work environment that promotes the CLIENT cultural pillars.

    Ensures project plans, technical design, and development execution is appropriately aligned with organizational business objectives, interactive technology strategy and the larger organizational technology strategy; as well as ensuring application development meets acceptable standards of quality. Works closely with Marketing and Fundraising partners to prioritize demand and effectively manage expectations.

    Provides strategic direction to the Interactive Technology management team for planning, estimating, scheduling and execution of web platform upgrades, web technologies development, testing and implementations, development of policies, guidelines and standards, and all related operational procedure.

    Provides leadership and oversees the evaluation, recommendation and proposing of new or enhanced interactive technology solutions ensuring alignment with technology strategic roadmaps and organizational objectives.

    Manages technology vendor relationships and rigorously directs the team’s involved in vendor evaluations, vendor negotiation and contract development. Actively manages the review and approval of vendor selection and contracting with ITS and Marketing Leadership and with Legal following all established processes. Ensures vendor’s deliverables meet contracted objectives, SLA’s and budget allocations.

    Effectively and proactively collaborates with Stakeholders at all levels across the organization to meet organizational needs and works effectively with all ITS departments to maintain alignment with ITS processes,methodologies, and strategies while appropriately advocating for interactive technology considerations and prioritization.

    Leads the team and works in conjunction with Interactive Marketing to meet unified interactive revenue and marketing expense budgets that meet critical website KPI targets seeking to maximize net revenue and on-line engagement goals for all fundraising and key stakeholder groups across the organization. Assures proper planning including goal setting to meet all key stakeholder group needs.

    Instills a high sense of urgency, excellence, and customer focus to their team. Serves as a mentor and coach to the iTechnology team.Directly supervises first level managers and directors within the department.Coaches, counsels, write performance appraisals and deals with performance issues in a timely and effective manner across their entire organization.

    Assesses the implications of proposed technological or organizational changes on Business Continuity. Directs and assists in the development of and revisions to business continuity plans as needed. Provides on-call support for emergency declarations.


    JOB REQUIREMENTS:

    Knowledge - Experience as a strategic technology leader with the ability to drive long term technology strategies, meet current operational goals and SLA’s, and accurately articulate business, marketing, and IT strategy/needs/issues to all groups at all levels. Knowledge of web technology skills; knowledge of e-Business, e-Commerce, and e-Marketing techniques,including mobile’s impact on all of these. Experience managing, coaching, and mentoring a large team of interactive technology subject matter experts including technical architects, web software engineers, quality assurance analysts, and business analysts. Experience leading software development projects including developing and implementing large scale architectures.Ability to proactively identify near and longer term technology opportunities and mitigate potential technology challenges, as well as provide leadership over troubleshooting and problem resolution. Solid understanding of internet software engineering principles and techniques including software development life cycle methodologies, especially Agile and SCRUM. Experience working with third party databases, libraries, interfaces, and internet protocols; proficiency with web servers, HTML authoring, web infrastructure; knowledge of Linex, Windows, Java, JDBC, Java Script, JSP, PL/SQL, XML, UNIX-Shell Scripting, Apache, Oracle, Weblogic, and PHP/PERL; NET knowledge a plus;knowledge of internet hardware, software and firewall set up; Knowledgeable about interface patterns, including but not limited to SOA (SOAP and rest) and ETL; knowledgeable regarding Cloud infrastructures, including platform as a service and software as a service options; ability to interact well with team members and business users; excellent project management skills; excellent written and verbal communications skills. Knowledge ordinarily acquired through a Bachelor's degree in Engineering or a related field and at least 8 years of experience in web-based applications, internet, and ecommerce technology management, including 3 years in a lead role. Requires a valid driver's license.

    Posted on Apr 10, 2014
  • Licensing Renewal Administrator

    At Systems Engineering our passion and unwavering commitment to deliver engineering excellence and extraordinary customer service has led us to be Maine's largest information and communications technology consulting company. Our staff of over 100 professionals provides comprehensive business technology products and solutions to more than 500 companies and organizations throughout Northern New England.

    We currently have an exciting opportunity for Licensing Renewal Administrator to work in a fast-paced environment with cutting-edge technologies. We value individual contributions and offer an innovative team environment. Use your in-depth experience with managing IT related licensing renewals and working within partner portals and vendor websites to become a valued contributor to our Sales and Marketing Team.  In this high-volume professional services environment, you will:

    • Maintain a renewals tracking database to ensure the information is up to date with current status.
    • Price and propose annual renewal proposals for our customer base.
    • Engage engineering and sales resources to review proposals before presenting them to customers.
    • Present and close annual renewal proposals.
    • Ensure all renewals for Systems Engineering managed services are current.
    • Actively pursue additional renewal revenue for licensing that we are not currently tracking.
    • Enter opportunities in CRM for customer approved proposals.
    • Work through problem resolution with customers and vendors as required.
    • Maintain vendor quotes for reference when needed.
    • Perform other tasks as dictated by daily business needs and as directed.

    We are seeing candidates who have the following:

    • High School Diploma or equivalent
    • Previous experience with Partner portals and vendor websites.
    • Exposure to key partner portals including Cisco, Microsoft, HP, VMware and Citrix preferred
    • Previous experience managing customer IT related licensing renewals.
    • Must possess strong organization, problem solving, time management, and communication skills
    • Must demonstrate attention to detail and a high degree of accuracy.

    Systems Engineering is 100% owned by the employees of the company. As participants in our Employee Stock Ownership Plan, the team at Systems Engineering knows that to be successful, our clients need to be successful. Each of us understands how mission critical technology drives business results, and we work diligently to become an indispensable partner and advisor to each client.

    Our success depends on the efforts of our employees. We continue to attract and retain talented, dedicated and skilled staff that shares our values and contribute to our vision. We offer competitive wages and comprehensive benefits, including an employee wellness program, health and dental insurance, 401(k), ESOP, paid parking in the heart of Portland’s Old Port, and generous paid time off benefits. Further, we are committed to providing excellent training opportunities to all staff. We respect and enable balance between our employees' professional and personal lives and strive to offer work/life balance opportunities by hosting monthly team building events, as well as funding various Portland area teams in sports such as basketball, soccer, bowling, and dodge ball.

    Systems Engineering is an Equal Opportunity Employer.

    Posted on Apr 2, 2014
  • Information Systems Specialist II - 20 Hours per Week

    MINIMUM QUALIFICATIONS: Associates Degree in computer science or directly related field and one year of experience operating a microcomputer LAN or minicomputer system OR two years experience as an Information System Specialist I. Equivalent experience may be substituted for education on a year for year basis.

    RESPONSIBILITIES: This position requires technical service work, in administering the Colleges set of applications and databases, assisting with network administration and helpdesk. In addition to responsibilities performed by an Information System Support Specialist, an employee in this classification is responsible for installing, and configuring system hardware, software, and communication networks; performing troubleshooting and vendor technical liaison functions. Additional responsibilities include assisting in developing and maintaining integrity of data systems and ensuring that classroom technology needs such as AV support and workstations functionality are fully satisfied.

    KNOWLEDGE, SKILLS AND ABILITIES:

    • Duties require knowledge of local area networks
    • Knowledge of research techniques, proper micro/minicomputer system data security and backup procedures
    • Knowledge of Institution procedures and standards
    • Ability to install micro and minicomputer hardware and software
    • Load and optimize utilization of advanced micro/minicomputer software and operation systems
    • Troubleshoot computer system failures and diagnose computer system problems
    • The ability to conduct training classes on system operations and software
    • Ability to consult with agency staff and manager on best usage of micro/mini computer system

    APPLICATION PROCEDURES: This vacancy announcement is posted in accordance with Article 56, Seniority, and Filling of Vacancies of the MSEA Support Services Contract. Your application for employment with the Maine Community College System may be subject to public disclosure.

    Review of applications will begin immediately and continue until the position is filled. Interested individuals should submit a letter of interest, resume, YCCC Application, official transcripts and names of three (3) references to:

    Human Resources York County Community College

    112 College Drive

    Wells, ME 04090

    Or to: employment@yccc.edu

    www.yccc.edu

    York County Community College is an equal opportunity/affirmative action institution and employer. For more information, please call 207/216-4435.

    Posted on Mar 26, 2014
  • Sr Technical Project Manager - Global Infrastructure Group - 737516
    Unum, a Fortune 250 company and an industry leader providing innovative employee benefits, is currently looking to supplement its already talented Global Infrastructure Group Technical Project team with an experienced, progressive, strategic business technology driver with experience spearheading continuous improvement and transformative change initiatives, a history of demonstrating significant business value and optimum financial results.
    With exciting growth plans and well positioned from a financial strength/strong capital perspective, Unum wants to continue to attract and develop the very best technology talent with an “outside in” perspective, strong consulting and business problem solving skills who excel in leading operational areas, fostering an environment of creativity and ideation and excelling at developing and maintaining functional relationships across multiple organizations.   At Unum, our workplace culture is built on open communications and partnerships among bright, diverse colleagues who challenge each other for optimal results.
    Principal Duties and Responsibilities
    • Manage technical projects that are medium to large in scope and complexity. May be cross functional.
    • Lead planning, development and implementation of customer support and service solutions. Guide project teams from original concept through completion by organizing the team, assigning responsibilities, identifying appropriate resource needs, developing schedules and meeting deadlines.
    • Drive review of project deliverables for accuracy and completeness.
    • May facilitate vendor contracts, statement of work agreements and relationships.
    • Participates in strategic business discussions and planning to research, assess and define the best technology solution that meets business needs and conforms to architectural standards.
    • Provide feedback to managers of team members on project performance.
    • Develop quantitative and qualitative project success measures that are understood by project stakeholders and utilized to ensure quality project results are delivered by the team on time.
    • Effectively communicate risks, issues and project status to senior management and business partners on a regular basis.
    • Partner with business and implementation owners to ensure their expectations are met and managed.
    • Institutionalize best practices for technical project management to ensure consistent delivery of quality solutions.
    • Mentors, coaches and trains other project managers.
    • May perform other duties as needed.

     

    Qualifications

    Job Specifications
    • Bachelor’s degree or equivalent work experience (preferably in IT related field)
    • 4 – 6 years performing the project management role, progressively assuming more complexity.
    • 4 - 6 yrs direct technology experience (broad knowledge of technologies such as applications, services, data and infrastructure).
    • Demonstrated up-to-date knowledge in PM processes and methodologies
    • Demonstrated business acumen skills; ability to define business need/situation to identify risks to business and offer technical solutions for medium to large initiatives.
    • Experience managing cross functional/organizational projects.
    • Ability to effectively work remotely across multi- site, multi-company, multi-country and/or multi-platform projects/programs.
    • Demonstrated success managing multiple small to medium projects (may be in a cross functional environment).  Ability to manage a large project.
    • Pro-active and solution-oriented.
    • Strong communication, leadership & presentation skills.
    • Strong organizational and documentation skills.
    • Strong analytical, negotiation and conflict resolution skills.
    • Demonstrated experience coaching and mentoring other project managers through the application of project management methodologies.
    • Ability to think at a strategic big-picture level and understand when to delve into details.
    • Demonstrated ability to work in a matrix environment.
    • Ability to cultivate a highly motivated, engaged team in a common vision and objectives.
    • Strong influencing and partnership skills.
    • Meets the standards for this position, as defined in the Talent Management Framework.
    Unum offers world-class training and development, generous compensation and benefits packages, and a culture built on employee ideas.
    Unum provides equal employment and advancement opportunities for all employees regardless of a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status
    Posted on Mar 20, 2014
  • Unum Tech Internship

    Join a fun and winning team!

    Unum's Global Services organization is made up of 1,500+ talented, forward-thinking, IT and Business professionals. We value individual strengths, innovation, leadership, collaboration and strong partnerships. We offer defined career paths as well as on-going training and international development opportunities. As an organization, we contribute to the achievement of Unum's strategic goals through the delivery of smart, innovative technology solutions.

    The IT Internship is located in Chattanooga, TN, Portland, ME, and Columbia, SC.  This individual will be part of a team and work side-by-side with members of our Global Services organization.  In addition to real-world assignments, interns in Global Services participate in a special innovation project, receive mentoring from senior level leaders and have opportunities to share their ideas and collaborate across the organization.

    Internship Activities

    Our Global Services organization seeks individuals with strong initiative and an eagerness to learn.  You will be part of a development team utilizing a variety of tools and technologies including Microsoft and Open Source.  In addition to real-world programming assignments, interns in Global Services participate in a special innovation project, receive mentoring from senior level leaders and have opportunities to share their ideas and collaborate across the organization.  This innovation project will partner you with other interns in Chattanooga, Portland, ME, and Ireland.

    Specific assignments will be aligned to intern's strengths and background.  Potential areas of assignment include:

    *   Database Administration
    *   Programming/Development
    *   Quality Assurance
    *   Business Analysis
    *   Project Management
    *   Innovation


    Highlights:

    *   Internships where you can contribute as an individual & work as part of a team.
    *   Opportunities to learn about departmental & corporate functions.
    *   Weekly networking opportunities with senior leaders.
    *   Social activities with fellow interns.
    *   Competitive pay during a 10-12 week timeframe.
    *   Earn college credit for your internship. Faculty/Hiring Manager pre-approvals are required.


    Qualifications

    *   Minimum of 2 yrs of Computer Science coursework completed towards Bachelors Degree
    *   Intern must be enrolled in an accredited 4 year college degree program
    *   Must be in good academic standing with university / college.
    *   Minimum GPA of 3.0 in major
    *   Demonstrated leadership abilities
    *   Strong analytical and critical thinking skills
    *   Strong ability to work independently and be self directed on project work.
    *   Excellent communication skills

     

    Unum provides equal opportunity employment and advancement opportunities for all employees regardless of a person's race, color, religion, national origin, ancestry, age, disability, military status, gender or sexual orientation.

    Posted on Mar 20, 2014
  • Computer Science and/or Information Technology TAACCCT Faculty

    Computer Science and/or Information Technology TAACCCT Faculty

    York County Community College’s mission is to provide academic, career, and transfer programs while serving to advance cultural, economic, and workforce development in York County and the state of Maine. The college offers associate degree programs in arts, science, and applied science, and certificate programs in workforce training and professional development, more than 30 programs in all. The college also offers a number of online courses and provides non-credit courses and training to business and industry. The college is seeking qualified candidates for a full-time 10-month faculty position to begin, Fall Semester 2014 or sooner.

    Responsibilities and Duties:

  • Teaching a wide range of undergraduate courses in Computer Science/Information Technology in various settings and modes of delivery including lecture, hands-on, online and hybrid. Examples of the types of courses typically assigned include: programming, databases, networking, system administration, operating systems, web development, software engineering, robotics, hardware repair, information security, project management and/or system analysis. Curriculum design and assessment, advising students, participating in departmental and college committees, aiding in recruitment and retention activities, participating in faculty development, and other duties as required and/or assigned. Excellent interpersonal skills and the ability to communicate effectively with a diverse professional, community and student population.
  • Minimum Qualifications:

  • An earned Bachelor’s degree from an accredited institution in Computer Science, Information Technology or closely related discipline. A minimum of three years work experience in computer science/information technology; or related field. College level teaching experience that includes a demonstrated commitment to teaching excellence and improving student learning.
  • Preferred Qualifications:

  • An earned Master’s degree from an accredited institution in Computer Science, Information Technology or closely related discipline. Recent college level teaching experience at a community college. Knowledge of various learning styles, experience using instructional technology in the classroom and experience with online learning management systems.
  • APPLICATION PROCEDURES: Application review will begin March 10, 2014 and will continue until the position is filled. Starting salary including a full benefits package will be in accordance with the Maine Educational Association (MEA) Faculty contract. Your application for employment with the Maine Community College System may be subject to public disclosure.  Please send a cover letter that includes a teaching philosophy, curriculum vita, official transcripts for all postsecondary degrees, licensure or certification verification, if required above and have three professional references forwarded to:

    Human Resources

    York County Community College

    112 College Drive Wells, Maine 04090

    Or to: employment@yccc.edu

    www.yccc.edu

    This position is paid for by a grant from the U.S. Department of Labor, Employment and Training Administration. York County Community College is an equal opportunity/affirmative action institution and employer. Adaptive equipment is available upon request. For more information, please call (207) 216-4435.

    Posted on Feb 10, 2014
  • IT Strategy Analyst-736012
    Headquartered in Chattanooga Tennessee, Unum has significant U.S. operations in Portland, Maine, Worcester, Massachusetts and Glendale, California with 35 field offices nationwide.
    General Summary:
    This position will be part of an internal consultancy group within Unum's Enterprise Transformation organization.  This consultancy provides technical leadership combined with strong business acumen and works collaboratively with business partners to identify optimal technology solutions.  Key partners include internal delivery organizations, vendors, and 3rd parties to define solutions that best meet the needs of the business
    This position is responsible for providing research and analysis support.  Employees in this role are expected to use advanced elicitation techniques, develop materials for current or proposed business solutions, create presentations for an executive-level audience, possess strong business and technical acumen, and demonstrate strong written and verbal communication skills.
    Principle Duties and Responsibilities:
    • Conduct research and analysis either in specific or multiple areas of expertise as part of a team.
    • Research business issues by reading business cases and industry reports, networking with customers, vendors and analysts, conducting interviews and surveys, evaluating and analyzing information, performing statistical analysis and participating in research meetings or other activities that comprise the research process.
    • Build presentations that will be shared with all levels including executive.
    • Participate in the development of business cases as requested.
    • Remain current on developments and issues within specified areas.
    • Maintain relationships with technology vendors, academics, and other external parties.
    • Manage and perform broad and complex responsibilities, often with conflicting time demands.
    • Deliver work that meets high standards of quality, accuracy and relevance.
    • Contribute to the development of best practices for the Strategy Consultant job
    Job Specifications:
    • Bachelor’s degree or equivalent experience
    • 2-3 years of related experience in research, analysis and developing business cases.
    • Fluent in Information Technology vernacular.
    • Demonstrated thirst for knowledge relative to technology trends and advancements.
    • Strong quantitative and research skills.
    • Strong intellectual curiosity, ability to learn quickly.
    • Knowledge/understanding of a technology market, vendor products and users.
    • Demonstrated ability to design and conduct analysis, interpret results and synthesize recommendations.
    • Possess strong listening and comprehension skills
    • Fluency with Microsoft tools including PowerPoint and Excel
    • Team player who works effectively in a dynamic, cross-functional environment.
    • Strong attention to detail
    • Self-motivated and organized – able to juggle multiple tasks effectively
    Unum offers world-class training and development, generous compensation and benefits packages, and a culture built on employee ideas.
    Unum provides equal employment and advancement opportunities for all employees regardless of a person's race, color, religion, national origin, age, disability, military status, gender, sexual orientation, gender identity or expression.
    Posted on Feb 3, 2014
  • Senior IT Consultant

    We are seeking a Senior IT Consultant to add to our team!

    Location: Portland, Maine

    Full-time/staff position

    Summary

    This position is responsible for working directly with and assisting clients to identify and solve critical information technology challenges. The position acts as a trusted advisor and provides technical, project management, business process redesign and analytical services on consulting engagements across a variety of industries and company types.

    Primary Responsibilities

    • Act as IT leader to clients as part of a larger project or outsourced CIO advisory engagement.
    • Act as project manager for multi-faceted projects (including ERP system implementations) consisting of diverse stakeholders across multiple business areas and technology groups.
    • Provide strategic IT assessment and advisory consulting services to clients.
    • Contribute to client business area assessment, user needs analysis and business systems selection/design.
    • Understand various impacts of technology and its application to solve business problems.
    • Assist clients with information security compliance using industry standard frameworks including HIPAA, PCI, GLBA, NIST and ISO 27001.
    • Establish and maintain relationships with key client stakeholders and partners/vendors.
    • Assist with comprehensive cost/benefit analysis and preparation of business cases for new client projects.
    • Author a variety of written reports including high quality client deliverables and presentations.
    • Assist with and/or lead the creation of client/prospect proposals.
    • Participate in business development activities, including fostering relationship with existing clients and building new relationships with prospects to help meet Tilson’s sales objectives.
    • Complete routine account management/project administrative tasks.
    • Work collaboratively with Tilson personnel and external partners; Mentor more junior team members as needed.

    Requirements

    Eight years of information technology domain experience with a minimum of two years consulting experience.

    Strong knowledge of information technology concepts, practices and trends.

    Ability to advise clients in the following subject matter areas:

    • Technology Strategy & Planning
    • IT Leadership, Oversight & Governance
    • Information Management
    • Business Analysis
    • Software Selection & Implementation
    • Systems Integration
    • Technology & Process Management
    • Change Management on Technology Initiatives
    • Information Security

    Excellent interpersonal, communication and organizational skills including strong writing, presentation and group facilitation abilities.

    Ability to manage multiple priorities on concurrent engagements and produce quality client deliverables under demanding timelines.

    Effective lateral thinking and analytical skills to identify/predict problems that client has not considered, and find opportunities for process enhancements or system changes to improve clients’ ability to execute on their business.

    Experience managing complex IT projects.

    Experience with ERP systems, data warehousing projects and cloud migration preferred.

    Experience with industry standard information security frameworks (e.g. HIPAA, PCI, GLBA, NIST and ISO 27001).

    Proficiency with common business technologies.

    Ability to travel domestically and internationally (up to ~ 25% of time).

    BS/BA degree in Business Management, Computer Science or other appropriate discipline; IT-related certification preferred (e.g. PMP, MCTS).

    Posted on Jan 21, 2014
  • Learning Solutions Manager-736678
    Headquartered in Chattanooga Tennessee, Unum has significant U.S. operations in Portland, Maine, Worcester, Massachusetts and Glendale, California with 35 field offices nationwide.
    Principal Duties and Responsibilities:
    Online Learning & Performance Solutions:
    • Direct resources in the design, development and implementation of effective learning programs that support strategic organizational objectives.
    • Educate and partner with leadership regarding eLearning opportunities, approaches and solutions.
    • Play a leadership role in defining learning needs and determining appropriate course objectives, content, design, and scope.
    • Design eLearning and blended learning solutions using current and sound Instructional Design theory to create storyboards, scripts and course content to meet the customer's needs.
    • Analyze and implement methods of evaluation and assessments to measure and report learning program effectiveness.
    Project Management:
    • Accountable for establishing clear and achievable objectives and managing project priorities within established timelines and quality measures.
    • Identify obstacles and implement contingency plans to mitigate impact to schedules.
    • Provide leadership and guidance to stakeholders and team members.
    • Structure documentation and communication appropriate to project.
    Leadership & Collaboration:
    • Establish strong collaborative relationships with training and operational subject matter experts in the implementation of learning and organizational performance improvement solutions.
    • Responsible for ensuring connections and synergies between other project initiatives are recognized and leveraged.
    • Provide consultative support and share expertise regarding online learning and instructional design with peers in training and with business partners
    • Performs other duties as assigned

     

    Qualifications

    • Must have proven strong experience with various eLearning authoring and development tools.  Captivate experience is preferred.
    • 3-5 years of web, graphic and instructional design and support
    • 5+ years experience in project management; use of technical project tools preferred
    • Strong knowledge of adult learning principles and training methodologies
    • Significant experience with synchronous and asynchronous learning environments; virtual classrooms; social networking/learning
    • Strong knowledge of Content Management Systems (Oracle UCM preferred)
    • Strong knowledge of web development, web servers, and web browser and platform considerations
    • Strong experience with delivering learning programs through a Learning Management System (Saba LMS preferred)
    • Demonstrated strong ability to manage complex projects and multiple priorities
    • Demonstrated strong ability to work effectively in a dynamic, rapidly changing business and technical environment.
    • Meets the standards for this position, as defined in the Talent Management Framework

    **NOTE:  Candidates should also possess 1) strong ADOBE Suite knowledge, 2) significant experience in designing for synchronous and asynchronous learning envirnoments and 3) strong knowledge in application of adult learning principles and adult learning methodologies in instructional design.

    Please apply to This position directly via Unum career section using following link:

     

    https://unum.taleo.net/careersection/10000/jobdetail.ftl?job=76761&lang=en&sns_id=mailto

    Posted on Jan 17, 2014
  • AVP, IDI Policy Services-736132

    Unum, a Fortune 250 company and an industry leader providing innovative employee benefits, is currently looking to supplement its already talented senior leadership team with a progressive, strategic business technology leader with experience spearheading continuous improvement and transformative change initiatives, a history of demonstrating significant business value and optimum financial results as Unum's AVP, IDI Policy Services.

    With exciting growth plans and well positioned from a financial strength/strong capital perspective, Unum wants to continue to attract and develop the very best technology leadership talent with an “outside in” perspective, strong consulting and business problem solving skills who excel in leading operational areas, fostering an environment of creativity and ideation and excelling at developing and maintaining functional relationships across multiple organizations.   At Unum, our workplace culture is built on open communications and partnerships among bright, diverse colleagues who challenge each other for optimal results.

    General Summary:
    Executive leader of regional service teams within the Individual Disability product line.  Responsible for delivering superior customer service to plan administrators, brokers, field representatives and customers for all IDI business segments.
    • Operational services include inforce customer services, premium collection and accounting.
    • Designs, develops and implements strategic initiatives that improve productivity, quality, efficiency and service levels.
    • Develops service solutions in partnership with field service and sales professionals to meet diverse marketplace service delivery requirements.
    Principal Duties and Responsibilities
    • Collaborates with field sales, service and corporate senior leadership to identify, develop and implement strategic initiatives that improve productivity, efficiency, consistency and service quality in support of marketplace requirements.
    • Overall operational responsibility for design and delivery of quality customer service to brokers, plan administrators and clients for all individual products, services and functions. This includes responsibility for all support services associated within the area, e.g., supporting systems, training, QA, cash management, and complex service plans.
    • Responsible for management of past due premiums and the financial integrity of deposits and transfers from receipt to premium allocation, supporting over 735 million policies and $1.15 billion of annualized premium.
    • Develop strong and collaborative partnerships across the organization to positively influence business retention and sales revenue.
    • Ensures effective operational planning and implementation of Individual products, services and marketing initiatives.
    • Drives partnerships with Business Technology, serving as business leader of Policy Services domains, setting direction and prioritization in the development of technology solutions.
    • Provides project support for key strategic IDI initiatives both as business expert and decision maker
    • Represents Policy Services during client and broker presentations and participates in the IDI Customer Path.
    • Oversees all legislative and compliance briefings to assess impact to IDI and is the primary contact for Internal Audit, Compliance and external auditors to ensure financial and operational controls and adjustments to existing and updated regulatory items.
    • Develop budget and monitor to ensure expense targets are met.
    • May perform other duties as assigned.
    Job Specifications
    • Minimum of ten years experience required in operational management role
    • Undergraduate degree required; graduate degree preferred
    • Demonstrated ability to lead and manage multi-disciplinary operations of a medium to large size organization
    • In depth knowledge of insurance operations, products and services
    • Broad experience in organizational development and process re-design
    • Strong collaboration skills; excellent negotiation and facilitation skills
    • Proven ability to think strategically and act tactically
    • Strong analytical skills and creative problem-solving capabilities
    • Strong customer service and customer facing skills
    • Demonstrated senior leadership and staff development
    • Excellent communication and executive presentation skills
    • Meets the standards for this position, as defined in the Talent Management framework
    Unum offers competitive pay, relocation assistance and excellent benefits.  Come join us if you're interested in working in an exciting and challenging environment for a company that is on the move!
    Unum is an equal opportunity and affirmative action employer regardless of a person's race, color, religion, national origin, age, disability, military status, gender or sexual preference
    Posted on Nov 14, 2013
  • Director, Enterprise Technology Transformation
     
    Unum, a Fortune 250 company and an industry leader providing innovative employee benefits, is currently looking to supplement its already talented IT leadership team with progressive, strategic business technology leaders with experience spearheading continuous improvement and transformative change initiatives, a history of demonstrating significant business value and optimum financial results as Director, Enterprise Technology Advancement.
     
    With exciting growth plans and well positioned from a financial strength/strong capital perspective, Unum wants to continue to attract and develop the very best technology leadership talent with “outside in” perspective, strong consulting and business problem solving skills.   Individuals who excel in leading operational areas, fostering an environment of creativity and ideation and excelling at developing and maintaining functional relationships across multiple organizations.   At Unum, our workplace culture is built on open communications and partnerships among bright, diverse colleagues who challenge each other for optimal results.
     
    Unum is embarking on a bold transformation of our Information Systems from a traditional, back-office supporting capability into an industry leading set of technology capabilities that enable new and innovative growth opportunities and new standards for customer service excellence.  The transformation will be led by the Enterprise Transformation organization and its team of leaders with strengths in strategic thought leadership, technical expertise, business acumen, and organizational intelligence.  If this describes you, please consider joining the Enterprise Transformation team in one of our key roles! 
     
    The Director, Enterprise Technology Advancement role will be responsible for managing the definition, transformation, and advancement of Unum’s enterprise technology standards and practices.  This position will lead  a high performing team Senior level architects.  The role will report to the AVP of Enterprise Technology Architecture.  This team will also provide support to other areas of Enterprise Transformation as need and capacity warrant.
     
    Principal Duties and Responsibilities:
    1. Develops and maintains strong business partner relationships at a senior/middle management level.  
    2. Accountable for planning and execution of multiple IT projects; provides leadership for multiple project teams.  
    3. Accountable for IT resource allocation, expense management, development of project objectives and ongoing communication of project outcomes.   
    4. Accountable for resolving high-impact problems related to project execution; finding solutions in spite of continued obstacles.   
    5. Accountable for setting aggressive performance expectations and holding staff accountable for delivery of results.  Provides leadership by example in coaching, performance management and career development. 
    6. Accountable for effective application of Unum Human Resources policies and practices. 
    7. Provides leadership in on-going, cost-effective applications development methodology.  
    8. Performs other duties as assigned. 

     

    Qualifications

    1. Demonstrated leadership in developing strategic IT plans that address business priorities
    2. Ability to develop execution strategies including resource allocations and budgets
    3. Demonstrated ability to manage multiple high-impact projects and perform multiple roles within these projects
    4. Capable of performing project leader role on multiple medium to large projects while demonstrating a high degree of knowledge of the Navigator project tool.
    5. Demonstrated working knowledge of applications development methodology
    6. Demonstrated working knowledge of Data Analysis concepts and relevant technical environments
    7. Working knowledge of IT functionality and integration across business processes
    8. This position typically requires a Bachelor of Science Degree or equivalent and twelve years experience
    9. In addition to core job qualifications, ideal candidates will model the following attributes:
    • Active listening, keen observation and strong communication.
    • Thirst for knowledge relative to business process, technology advancements and trends.
    • Ability to build relationships and be persuasive in order to win others over.
    • Demonstrated idea-orientation and creative thinking.
    • Demonstrated collaborative style.  Known for actively seeking and considering ideas from others in order to strengthen outcomes.
    • Able to understand complex issues, sort through “clutter,” and see solutions other may not.
     
     
    Unum offers competitive pay, relocation assistance and excellent benefits.  Come join us if you're interested in working in an exciting and challenging environment for a company that is on the move!
     
    Unum provides equal employment and advancement opportunities for all employees regardless of a person's race, color, religion, national origin, age, disability, military status, gender, sexual orientation, gender identity or expression
    Please apply to this position via Unum Career Section using following link:
    Posted on Nov 12, 2013
  • Senior PMO Consultant-736855

    Unum, a Fortune 250 company and an industry leader providing innovative employee benefits, is currently looking to supplement its already talented senior leadership team with a progressive, strategic business technology leader with experience spearheading continuous improvement and transformative change initiatives, a history of demonstrating significant business value and optimum financial results as Unum's Senior PMO Consultant.

    Principal Duties and Responsibilities
    1. Function as SME (subject matter expert) in Agile Methodology.
    2. Provide guidance and recommendations for assigned projects while leveraging the consultant relationship and associated dynamics.  Function as a systems development and project management expert for Unum, Maintain a significant, up-to-date knowledge level regarding trends and development within the project management and Systems Development Life Cycle (SDLC) methodologies as they apply to the insurance industry.
    3. Be a practical theorist; make the methodology real, concrete and usable for project managers, system project leaders, senior Business and IT management and business partners.
    4. Mentor and guide others in standard project management methodologies.
    5. Identify areas for project management improvement (general methodology and/or project specific) and recommend viable solutions to management.
    6. Drive behaviors toward the attainment of successful project completion, including project initiation, scoping and approval, process redesign, project staffing and project implementation.
    7. Partner with internal Business and IT partners to identify and build learning measurements into all implementations.
    8. Extensive interaction with senior level management on an independent basis. Active participation in management meetings required.
    9. Maintain an acknowledged skill set that is respected by a variety of organizations and levels within the company (project team members, organizational resources and all levels of management).
    10. Independently learn and apply existing and new project management and SLDC processes, methodologies and skills that lead to the opportunity for improving our current project management environment.
    Educational and Career Experiences Required for the Position:
    • 12+ years experience in a large Information Technology organization with proven experience partnering with Business Operations in support of managing complex, multi-year and location projects and programs
    • Undergraduate degree required, graduate or advanced degree preferred
    • Expert knowledge of IT functionality and integration across business processes
    • Expert knowledge and application of systems development and project management processes in relation to the initiation, analysis, design, management and implementation of complex projects involving multi-discipline initiatives across the enterprise
    • Proven experience in evaluating and recommending appropriate project management and systems development methodologies
    • PMI Certification required (and/or equivalent project management training / certification)
    • Expert level knowledge and experience with project life cycle methodologies and processes, various system development life cycle and system / application program development alternatives (RUP, Waterfall, RAD, UML, OOD).  Proven ability to mentor others on these topics.
    • Significant and comprehensive knowledge of insurance systems and operations of most all functional areas
    • As an individual performer, incumbent will partner with and manage project team members without formal reporting relationships.  Incumbent must be able to direct, motivate and influence others, including providing regular feedback, coaching, and project direction.
    • Requires excellent interpersonal skills and the ability to work effectively with peers, clients, IT management and subordinates. Proven expertise in fostering teams and must be able to influence teams and get results from those who do not report directly into this position
    • Ability to exercise professional judgment and assume responsibility for decisions which have an impact on people, quality of service, and costs.
    • Demonstrated ability to manage multiple and competing priorities and to deliver quality results (ability to balance individual development plans with current commitments, responsibilities and workload).
    • Ability to communicate clearly and effectively through verbal, excellent nonverbal and written communication skills
    • Strong strategic and tactical execution abilities
    • Leadership experience and credibility - demonstrated ability to achieve results
    • Significant experience in areas of general management, specifically around team member development, leadership skills, organizational skills, and managing/setting priorities in a fast paced changing environment
    • Proven negotiation skills; ability to manage cross functional teams and motivate teams to deliver quality results under aggressive timelines
    • High degree of creativity and innovation in developing new approaches and methodologies
    • Credible experience in a matrix environment, across a range of functions, seniority and geographical locations
    • High level of energy, enthusiasm and commitment
    • Superior analytical skills and ability to apply those skills to provide creative, resourceful recommendations to complex business need.

    Please Apply to this position via Unum career section using following link:

    https://unum.taleo.net/careersection/10000/jobdetail.ftl?job=77741&lang=en&sns_id=mailto

     

     

     

    Posted on Nov 6, 2013

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