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  • IT Support Technician

    Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone, or remotely. May provide assistance concerning the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems.  Triage incoming support requests.

    • Monitor and respond to technical support requests in a timely and effective manner
    • Identifies, researches, and resolves hardware and software problems in a multiple platform environment
    • Documents, tracks, and monitors problems to ensure a timely resolution
    • Supports installation, administration, and troubleshooting for hardware services (such as personal computers, printers, routers, switches) as well as technical support structures (such as telco racks, power management, cabling, etc.)
    • Assist in keeping IT inventory, hardware maintenance database, and other IT tools current and accurate
    • Provide technical support including end-user training and documentation
    • Assist with the maintenance (installation, troubleshooting, upgrading) of all corporate applications.
    • Work effectively with service providers and support vendors.

    Education, Experience and Skills:

    • 2-5 years technical experience with certificate or degree in PC/network field or equivalent work experience
    • Intermediate knowledge of personal computer hardware and software, including networking and multiple Windows operating systems
    • MCITP, MCTS, and/or A+ certification would be considered an asset
    • Proven troubleshooting skills including hands-on, phone, and ability to provide support to remote locations.
    • Must be able to lift and carry up to 50 lbs on a regular basis, to stand for several hours at a time, and have the flexibility and agility to perform installations (e.g., crawl under desks or behind work units)
    • Must possess excellent interpersonal and time-management skills.
    Posted on Feb 16, 2017
  • IT Internship

    CEI, a non-profit, mission driven lender and investor has an exciting IT intern opportunity available immediately at our main office in Brunswick. Our IT staff provides critical services to each CEI company and is essential for keeping all systems functioning. The individual selected will be able work a part-time schedule during the semester and a full-time schedule during the summer.

    At CEI, we place high importance on sharing knowledge and working together. Find your niche as a business systems analyst, software developer, or within specialties that include networking, application support, servers, storage and security. You will also broaden your skills by working alongside team members who offer their own unique skills and ideas.

    Education Requirements: Junior or senior undergraduate students enrolled in an Information Technology, Computer Science program looking for an experiential learning opportunity.

    For credit or Paid: CEI is able to offer this opportunity for credit or as a paid internship. If seeking for credit, you must submit the job information to your advisor and/or department chair for approval.

    Job Purpose: To participate in a program designed to provide students with work experience that is relevant to their major and complements their education. 

    Primary Duties and Responsibilities:
    IT intern to assist with various activities within the Service Desk and Network Operations. This individual will be responsible for performing a variety of tasks including:

    • Answering customer calls and logging measures taken to troubleshoot and resolve issues
    • Assisting users with, but not limited to:
      • Application issues
      • Hardware problems
      • Requests for and installation of hardware / software
      • Mobile device connectivity
      • Passwords issues
      • LAN / WAN
      • New user accounts and access requests

    Desired Skills

    • Cisco Switches / Routers
    • Firewall / Filtering
    • Windows Operating Systems
    • DNS
    • Networking protocols
    • End-user Systems
    • WiFi Technologies
    • Active Directory
    • SharePoint

    Qualified candidates should submit their cover letter and resume to: employment@ceimaine.org Please write “IT Internship” in the subject line.

    Posted on Jan 26, 2017
  • Information Systems Support Specialist II - 20 hrs per week

    MINIMUM QUALIFICATIONS: Associates Degree in Information Technology and up to, and including, four years’ experience in an Information Technology or related discipline.  Equivalent experience may be substituted for education on a year for year basis.

    RESPONSIBILITIES: Under limited supervision, performs technical support and administrative functions across the complete range of technologies supported by the Information Technology  department requiring a vast knowledge of multiple user and server hardware and software environments. An employee in this classification performs day-to-day trouble shooting, research and proactive maintenance tasks on classroom audiovisual and computing equipment, staff and faculty enterprise applications, requiring a broad technical background.  The individual has responsibility for, but not limited to: discreet areas of operation, user account support, and timely resolution of computer equipment issues.  

    This position will also be responsible for installing and configuring wired and wireless network and support infrastructures, be capable of diagnosing and resolving communications, security, hardware and operating systems problems, and will research and test new systems to support academic and administrative needs. 

    KNOWLEDGE, SKILLS AND ABILITIES:
    •    Duties require knowledge of local area networks
    •    Knowledge of research techniques, proper micro/minicomputer system data security and backup procedures
    •    Knowledge of Institution procedures and standards
    •    Ability to install micro and minicomputer hardware and software
    •    Load and optimize utilization of advanced micro/minicomputer software and operation systems
    •    Troubleshoot computer system failures and diagnose computer system problems
    •    The ability to conduct training classes on system operations and software
    •    Ability to consult with agency staff and manager on best usage of micro/minicomputer system

    BENEFIT SUMMARY: 50% employer paid health, dental and 100% life insurance for employees (spouse/domestic partner/dependent coverage also available), vision insurance, Maine Public Employees Retirement, in lieu of social security; generous vacation/sick time allowances, 12 paid holidays, professional development, and free tuition within the MCCS for employee, spouse, and/or dependents.

    APPLICATION PROCEDURES: Your application for employment with the Maine Community College System may be subject to public disclosure.  Interested individuals should submit a letter of interest, resume, YCCC Application, official transcripts and names of three (3) references by the close of business on January 25, 2017 to:

    Human Resources
    York County Community College
    112 College Drive
    Wells, ME 04090
    Or to: employment@yccc.edu

    York County Community College is an equal opportunity/affirmative action institution and employer.  For more information, please call 207/216-4435.

    Posted on Jan 13, 2017
  • Web Developer

    Web Developer

     

    Diversified Communications is seeking a talented web developer to be a part of our fast paced web team. The ideal candidate is a true team player who can thrive collaboratively.  They have solid experience as a full-stack developer that can deliver reliable, scalable, production ready code that supports our growing portfolio of 50+ websites and web applications. This person must be passionate about user experience and developing solutions that meet our business goals and needs. Being positive, humble, and having a helpful attitude are a must as culture and fit are very important with this team.

     

    What you'll need to be successful:

    • 3+ years experience in professional web development
    • 3+ years experience in LAMP and/or LEMP (Linux, Apache/Nginx, MySQL, PHP
    • Strong PHP development skills
    • Experience with MVC Design Pattern Frameworks (Laravel and AngularJS is a plus)
    • Proficient in front-end development (HTML/Bootstrap/SASS/CSS/JS)
    • Strong WordPress development experience (custom theme and plugin development a plus)
    • Experience in automated testing
    • Experience with performance monitoring and optimization
    • Understanding of OOP principles and REST APIs
    • Understanding of best practices for securing websites and web applications
    • Comfortable with version control (Git / SVN)
    • The ability to solicit and accept feedback from key stakeholders
    • Passion for website architecture, learning new technologies, and utilizing best practices
    • Passion for outstanding user experience
    • Strong communication and personal skills

     

    Nice to haves:

    • Understanding of e-commerce, membership models and PCI compliance
    • Server management and infrastructure experience
    • Hands-on experiences in information architecture, use case development, storyboarding, mock-ups and highly interactive prototypes
    • Experience writing technical specifications
    • Basic understanding of SEO and best practices

     

     

    Posted on Dec 1, 2016

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